ServiceNow Director

Anglepoint; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive Salary

Quarterly Bonus

Medical, Dental & Vision Insurance

401k up to 4% match

Maternity and Paternity Leave

Women in Technology Network Membership

Job summary

Anglepoint seeks a ServiceNow Director to shape customer environments, lead a skilled delivery team, and drive continuous improvement across ITAM and ServiceNow platforms. You will partner with IT operations, development, and business stakeholders to translate requirements into scalable solutions.

You will guide design, governance, and testing efforts, while aligning with best practices and client needs. The role includes travel up to 20% and opportunities for certifications as the practice

Qualifications

• 10+ years of experience in ServiceNow and ITAM.
• Hands-on experience with ServiceNow modules SAM, HAM, Discovery, CMDB.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Willing to travel domestically and internationally up to 20%.

Responsibilities

• Develop and execute the strategic vision for ServiceNow solutions.
• Lead and mentor a team of consultants to ensure high-quality delivery.
• Oversee design, development, and implementation of ServiceNow solutions.
• Collaborate with executive stakeholders to translate business requirements into technical solutions.
• Drive automation and process optimization using ServiceNow capabilities.
• Manage integrations between ServiceNow and third-party systems.
• Maintain documentation for architecture, governance, and procedures.
• Lead testing efforts for enhancements and releases.
• Oversee multiple ServiceNow projects to ensure on-time delivery.

Skills

ServiceNow expertise

IT Asset Management

Team leadership

Stakeholder collaboration

Project management

Education

Bachelor's degree in computer science or related field

Tools

ServiceNow REST APIs

SOAP integrations

MID Server

ETL tools

Job description

As a ServiceNow Director, you will be pivotal in shaping the customers' ServiceNow environment and driving continuous improvement to meet the organization's evolving needs. You will collaborate closely with Anglepoint and our customer cross-functional teams, including IT operations, development, and business stakeholders, to identify requirements, implement solutions, and ensure the ServiceNow platform delivers value to our customers.

Anglepoint’s ServiceNow practice is growing, supported by an expanding client base, a broader service catalogue, and continued investment in delivery capability. This is an opportunity to join a successful practice with clear momentum, contribute to new and evolving services, and build deeper technical expertise as the team scales. You will work alongside experienced consultants and specialists, with support for relevant training and certifications as your responsibilities develop.

As a ServiceNow Director you will:

• Develop and execute the strategic vision for ServiceNow solutions to support customer business objectives.
• Lead and mentor a team of consultants, ensuring high-quality delivery and professional growth.
• Oversee the design, development, and implementation of ServiceNow solutions that align with industry best practices and customer needs.
• Collaborate with executive stakeholders to define business requirements, translate them into technical solutions, and drive successful execution.
• Drive innovation by leveraging the latest ServiceNow capabilities, identifying opportunities for automation and process optimization.
• Manage integrations between ServiceNow and third-party systems to ensure seamless data synchronization and operational efficiency.
• Develop and maintain documentation related to ServiceNow architecture, governance, and operational procedures to support knowledge sharing and training.
• Lead and support testing efforts for ServiceNow enhancements, updates, and new releases.
• Manage multiple ServiceNow projects, ensuring on-time delivery and alignment with strategic goals.
• Stay current with the latest ServiceNow trends, industry developments, and best practices to continuously improve Anglepoint and its customers’ ServiceNow environments.
• Collaborate with Sales teams for proactive planning for account renewals

Who you are:

• 10+ years of experience in ServiceNow and ITAM.
• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• Strong understanding of IT Asset Management (ITAM) processes and best practices.
• Hands-on experience with ServiceNow modules SAM, HAM, Discovery, CMDB.
• Excellent communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders.
• Strong analytical and problem-solving skills, translating business requirements into technical solutions.
• Willing to travel both domestically and internationally, up to 20%

Preferred Qualifications:

• ServiceNow certifications (e.g., Certified Application Developer, Certified System Administrator).
• Experience with REST and SOAP web services and integration methods (e.g., API, MID Server, ETL tools).
• One or more of the following certifications: CISA; CISM; CISSP; CIA; PMP; CSAM, CITAM

Compensation and Benefits and Perks:

• Competitive Salary + Quarterly Bonus
• Medical, Dental & Vision Insurance (No waiting period)
• 401k up to a 4% company match
• Maternity and Paternity Leave
• Women in Technology Network Membership

About Anglepoint

Anglepoint is the leading, global provider of IT Asset Management and cloud managed services, driving cost optimization, risk mitigation, & operational excellence within the software, hardware & cloud licensing estates of the world’s most complex organizations. We deliver end-to-end managed services, including program strategy development, technology selection, & implementation, to the Forbes Global 2000.

Working at Anglepoint

At Anglepoint, we are a group of talented individuals that are passionate about client success. We work on challenging problems that have a real impact every day. We take pride in our work and hold ourselves to the highest standards. Anglepoint celebrates diversity and has built an inclusive culture where everyone can be true to themselves and do their best work. All the while having tons of fun and building lasting relationships.

Anglepoint is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.