ServiceNow Development Engineer

Charles Schwab; Southlake (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

401(k) match

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Sabbatical after 5 years

Job summary

Schwab is seeking a ServiceNow Development Engineer to advance our HR Service Delivery (HRSD) platform. You will deliver scalable solutions, collaborate with product owners and HR partners, and improve platform reliability and automation in a governed enterprise setting.

You will work closely with engineering teams to translate business requirements into effective ServiceNow configurations, focusing on scalability, security, and user experience for thousands of employees and HR users.

Qualifications

• 4+ years of software development experience including production support.
• 2+ years of hands-on ServiceNow development experience.
• Hands-on experience with ServiceNow server-side and client-side scripting, workflows, and data models.
• Experience designing or supporting HR Service Delivery (HRSD) or case management solutions.
• REST APIs and system integrations experience.
• Experience troubleshooting and resolving moderately complex issues in live environments, with security, compliance and scalability practices.

Responsibilities

• Deliver scalable HRSD solutions and configurations within ServiceNow.
• Collaborate with product owners, HR partners, and engineering teams to translate business needs into technical solutions.
• Support integrations, automation capabilities, and release processes to improve reliability and scalability.
• Enhance platform usability and drive operational consistency across the HRSD environment.

Skills

ServiceNow

HRSD

REST APIs

Troubleshooting

Security & compliance

Release management

Workflows

Data models

Server-side scripting

Client-side scripting

Enterprise cloud environments

Tools

ServiceNow

Now Assist

Workday integrations

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

As a ServiceNow Development Engineer, you will play a key role in advancing Schwab’s HR Service Delivery (HRSD) platform by delivering scalable, reliable solutions that improve how employees and HR teams engage with services at scale. Working within an enterprise ServiceNow environment that supports tens of thousands of users, you will contribute to enhancing platform usability, driving operational consistency, and enabling automation that improves both employee and agent experiences.

In this role, you will apply a strong blend of technical problem-solving and practical decision-making to deliver moderately complex platform enhancements and configurations. You’ll collaborate closely with product owners, HR partners, and engineering teams to translate business needs into efficient, standards-aligned solutions. Your work will directly influence platform performance, service quality, and process optimization, helping teams operate more effectively within a structured, governance-driven environment.

You will also contribute to improving system reliability and scalability by supporting integrations, automation capabilities, and release processes. Through continuous learning and a focus on adaptability, you’ll identify opportunities to streamline workflows, strengthen compliance, and enhance the overall employee experience. This role offers the opportunity to build deep expertise in ServiceNow HRSD while expanding your ability to influence platform outcomes and deliver meaningful business impact.

What you have

Required Qualifications

• 4+ years of software development experience, including support of production applications
• 2+ years of hands-on ServiceNow development experience
• Hands-on experience with ServiceNow capabilities such as server-side scripting, client-side scripting, workflows, and data models
• Experience designing or supporting HR Service Delivery (HRSD) or case management solutions
• Working knowledge of REST APIs and system integrations
• Experience troubleshooting and resolving moderately complex technical issues in live environmentsExperience applying security, compliance, and scalability practices in development and configuration
• Experience supporting testing, quality assurance, and release management processes
• Demonstrated ability to translate business requirements into effective technical solutions
• Experience working in enterprise, cloud-based environments within structured development lifecycle frameworks

Preferred Qualifications

• Experience with ServiceNow HR Service Delivery (HRSD) in a large-scale enterprise environment
• Exposure to platform automation capabilities such as Now Assist or similar tools
• Experience supporting integrations with HR systems such as Workday
• Strong analytical thinking with the ability to assess tradeoffs and recommend practical solutions
• Experience identifying process improvement opportunities and implementing enhancements

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance