ServiceNow Development Engineer

Charles Schwab; Austin (TX); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) with company match

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab in Austin, Texas seeks a ServiceNow Development Engineer to enhance the HR Service Delivery platform. You will deliver scalable solutions, collaborate with teams, and improve service quality. Applicants should have over 4 years in software development and ServiceNow experience.

This role emphasizes both technical problem-solving and innovation within a hybrid work environment, along with a competitive benefits package including 401(k), paid parental leave, and tuition reimbursement.

Qualifications

• 4+ years of software development experience.
• 2+ years of hands-on ServiceNow development experience.
• Experience resolving technical issues in live environments.

Responsibilities

• Enhance HR Service Delivery platform to improve service engagement.
• Collaborate with product owners to translate business needs.
• Support system reliability and automation capabilities.

Skills

Software development experience

ServiceNow development experience

Hands-on experience with server-side scripting

Experience with client-side scripting

Designing HR service delivery solutions

Working knowledge of REST APIs

Troubleshooting technical issues

Applying security and compliance practices

Supporting testing and quality assurance

Analytical thinking

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

As a ServiceNow Development Engineer, you will play a key role in advancing Schwab’s HR Service Delivery (HRSD) platform by delivering scalable, reliable solutions that improve how employees and HR teams engage with services at scale. Working within an enterprise ServiceNow environment that supports tens of thousands of users, you will contribute to enhancing platform usability, driving operational consistency, and enabling automation that improves both employee and agent experiences.

In this role, you will apply a strong blend of technical problem-solving and practical decision-making to deliver moderately complex platform enhancements and configurations. You’ll collaborate closely with product owners, HR partners, and engineering teams to translate business needs into efficient, standards-aligned solutions. Your work will directly influence platform performance, service quality, and process optimization, helping teams operate more effectively within a structured, governance-driven environment.

You will also contribute to improving system reliability and scalability by supporting integrations, automation capabilities, and release processes. Through continuous learning and a focus on adaptability, you’ll identify opportunities to streamline workflows, strengthen compliance, and enhance the overall employee experience. This role offers the opportunity to build deep expertise in ServiceNow HRSD while expanding your ability to influence platform outcomes and deliver meaningful business impact.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have:

Required Qualifications:

• 4+ years of software development experience, including support of production applications
• 2+ years of hands-on ServiceNow development experience
• Hands-on experience with ServiceNow capabilities such as server-side scripting, client-side scripting, workflows, and data models
• Experience designing or supporting HR Service Delivery (HRSD) or case management solutions
• Working knowledge of REST APIs and system integrations
• Experience troubleshooting and resolving moderately complex technical issues in live environments
• Experience applying security, compliance, and scalability practices in development and configuration
• Experience supporting testing, quality assurance, and release management processes
• Demonstrated ability to translate business requirements into effective technical solutions
• Experience working in enterprise, cloud-based environments within structured development lifecycle frameworks

Preferred Qualifications:

• Experience with ServiceNow HR Service Delivery (HRSD) in a large-scale enterprise environment
• Exposure to platform automation capabilities such as Now Assist or similar tools
• Experience supporting integrations with HR systems such as Workday
• Strong analytical thinking with the ability to assess tradeoffs and recommend practical solutions
• Experience identifying process improvement opportunities and implementing enhancements

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance