Software Integration Support Engineer

Charles Schwab; Southlake (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k) with company match

Sabbatical after every 5 years

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Schwab Technology Services in Texas is seeking a Software Integration Support Engineer to ensure reliability and performance of critical platforms. You will work across applications, infrastructure, and databases to resolve incidents and improve system health.

The role emphasizes collaboration with developers, IT operations, and business partners to deliver resilient, scalable solutions in a fast-paced environment. On-site in Southlake, TX, with a focus on continuous improvement.

Qualifications

• 3+ years supporting deployment, operations, and production support for business-critical applications and infrastructure.
• Experience with enterprise integration technologies (Informatica, Control-M, Oracle PL/SQL, APIs).
• Experience troubleshooting production issues across application, system, and network layers.

Responsibilities

• Lead incident resolution and post-incident reviews to minimize recurrence.
• Collaborate with developers, infrastructure engineers, and business stakeholders to deliver reliable platforms.
• Monitor health and observability, identify issues, and implement automation improvements.

Skills

Incident Management

Problem Solving

Root Cause Analysis

Monitoring & Observability

CI/CD

Communication

Cross-functional Collaboration

Education

Bachelor's degree in computer science or related field

Tools

Informatica

Control-M

Oracle PL/SQL

APIs

Job description

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Technology Services enables the future of how clients manage their money by delivering innovative and reliable technology solutions that support our ongoing commitment to democratizing access to investing and financial planning. Within the Sales and Service Technology organization, you'll join a collaborative, Agile-driven team focused on building and supporting the critical integration platforms that connect enterprise applications, systems, and services across the firm.

As a Software Integration Support Engineer, you will play a vital role in ensuring the reliability, stability, and availability of technology platforms that support key business functions. Working across applications, infrastructure, and database technologies, you will help solve complex technical challenges, lead incident resolution efforts, and partner with cross-functional teams to deliver resilient, scalable solutions. Your ability to analyze issues, make informed decisions under pressure, and proactively improve system health and observability will directly impact business continuity and client outcomes.

This role offers the opportunity to deepen your expertise in enterprise integration technologies, cloud platforms, application monitoring, automation, and operational excellence while collaborating with developers, infrastructure engineers, and business stakeholders. If you're energized by problem-solving, continuous improvement, and creating technology solutions that make a meaningful impact, you'll find a rewarding path for growth and development at Schwab.

What you have

Required Qualifications

• 3+ years of experience supporting deployment, operations, and production support for business-critical applications and supporting infrastructure.
• Experience supporting enterprise integration technologies, including Informatica, Control-M, Oracle PL/SQL, APIs, or related integration platforms.
• Experience troubleshooting and debugging application, system, and infrastructure issues in production environments.
• Working knowledge of application architecture, including applications, database, and network layers.
• Experience using monitoring and observability tools such as Splunk to identify, diagnose, and resolve system issues.
• Knowledge of IT service management practices, including Incident Management, Problem Management, Change Management, and Root Cause Analysis.
• Experience supporting CI/CD tools and software delivery practices, including Bitbucket, Bamboo, GitHub, or similar technologies.
• Demonstrated ability to prioritize competing demands and manage multiple tasks in a fast-paced environment.
• Strong customer focus with excellent troubleshooting, analytical thinking, and communication skills.
• Demonstrated ability to collaborate effectively across technical and business teams to deliver reliable outcomes.

Preferred Qualifications

• Bachelor's degree in computer science or a related technical field.
• Experience with Spring Boot and/or Pivotal Cloud Foundry (PCF).
• Experience supporting on-call rotations, major incident response activities, and service recovery events.
• Knowledge of REST and SOAP web services.
• Experience implementing platform reliability, monitoring, automation, and operational improvements.
• Strong decision-making skills and the ability to remain composed during high-priority production incidents.
• Ability to work independently while maintaining accountability for results.
• Strong organizational, interpersonal, verbal, and written communication skills.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration - so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance