ServiceNow Developer (SECRET)

Koniag Services, Inc.; Arlington, Northern (VA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Parental leave

Life and disability insurance

FSAs

Commuter benefits

Tuition reimbursement

Job summary

Koniag Data Solutions, a Koniag Government Services company, seeks a ServiceNow developer with an active Secret clearance to support government customers in Arlington, VA. You will define requirements, build custom apps, and implement workflows in a fast-paced environment.

Responsibilities include dashboards, analytics, and advanced reporting, plus Tier 3 support and secure integrations. A Bachelor's degree is required along with 3+ years of ServiceNow experience.

Qualifications

• Bachelor's degree required.
• 3+ years ServiceNow development experience.
• 3+ years ITSM/ITOM implementation experience.
• Secret clearance required.

Responsibilities

• Define and document business requirements for the ServiceNow platform.
• Modify or develop Custom Applications and Service Portal widgets.
• Coordinate with data owners on ACLs and data controls.
• Create dashboards and analytics using Performance Analytics and Reporting.
• Provide Tier 3 support for ServiceNow applications and troubleshoot scripts.
• Develop applications using App Engine and Flow Designer.
• Support, update, and secure existing ServiceNow instances and integrations.
• Design Service Portal pages and advanced Catalog Items.
• Implement automated workflows using Flow Designer.
• Develop reporting using PA Indicators and Spotlight.
• Assist with instance cloning, upgrades, and CMDB health.

Skills

ServiceNow dev

ITSM/ITOM

Secret clearance

Requirements gathering

Education

Bachelor's Degree

Tools

ServiceNow

Job description

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.

Koniag Data Solutions, a Koniag Government Services company, is seeking a ServiceNow developer with an active Secret clearance to support KDS and our government customer in Arlington, VA.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits, and tuition reimbursement.

Essential Functions, Responsibilities & Duties

• Working with customers to help define and document business requirements for the ServiceNow platform.
• Working with development team members to modify existing and/or code new Custom Applications and Service Portal widgets.
• Coordinating with data owners to ensure appropriate controls are placed on data distribution and ACL (Access Control List) configurations.
• Responsible for creating dashboards and advanced analytics using Performance Analytics and ServiceNow Reporting tools.
• Provide Tier 3 technical support for ServiceNow applications, including troubleshooting script includes, business rules, and client scripts.
• Responsible for application development using ServiceNow App Engine and Flow Designer.
• Responsible for supporting, updating, and securing existing ServiceNow instances and integrations (REST/SOAP).
• Design and create Service Portal pages and advanced Catalog Items.
• Implement automated workflows using Flow Designer to streamline administrative and IT processes.
• Design and develop advanced reporting capabilities using ServiceNow Spotlight and PA Indicators.
• Technical support in all facets of ServiceNow technology, from instance cloning and upgrades to working with database engineers on CMDB health and data repositories.

Work Experience, Knowledge, Skills & Abilities

• Bachelor's Degree
• 3+ years of ServiceNow development experience (Vancouver/Washington DC releases preferred).
• 3+ years of ITSM/ITOM implementation experience (replacing SharePoint development).
• Experience evaluating existing business processes to recommend and implement appropriate ServiceNow-based solutions.
• Experience with ServiceNow Performance Analytics preferred.
• Ability to multitask and work with minimal supervision in a highly charged and fast-paced environment.
• Present deliverables/demos to audiences with a wide variety of technical knowledge.
• Excellent written and verbal communication skills, along with customer service and troubleshooting skills.
• Secret Clearance required.

Our Equal Employment Opportunity Policy:

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visitwww.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352