ServiceNow Developer Professional

SmartRecruiters, Inc.; Notre Dame (IN); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The University of Notre Dame in Indiana seeks a ServiceNow Developer to join the Office of Information Technology. You will drive intelligent automation, build platform features with native ServiceNow tools, and own major initiatives from requirements through deployment, partnering with HR, IT, and campus stakeholders to transform workflows.

This is a hands-on, high-impact role requiring ServiceNow development experience, system integration expertise (REST/SOAP APIs, Integration Hub, MID

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience
• Experience with the ServiceNow Asset Management suite, HAM Professional and SAM Professional modules
• ServiceNow development experience, including Integration Hub, REST/SOAP APIs, and MID Servers
• Software Development and Architecture: strong principles or data modeling and normalization
• Ability to work in the United States, now or in the future, without visa sponsorship
• Preferred: Implementation certifications or hands-on experience with ITSM or HR modules
• Experience in a large enterprise platform environment (university or public sector)

Responsibilities

• Intelligent Automation: Lead AI-driven solutions in ServiceNow, building AI skills for HR and ITSM to reduce ticket volume
• Platform Skill Building: Design and implement intelligent features using native ServiceNow capabilities (Virtual Agent, Predictive Intelligence, GenAI)
• Full-Lifecycle Ownership: Own the complete development lifecycle from requirements to deployment
• Strategic Project Leadership: Lead major module implementations (GRC, Asset Management, Employee Center) and manage end-to-end delivery
• Advanced Integration: Design and implement integrations using REST/SOAP APIs, Integration Hub, and MID Servers
• Platform Health & Optimization: Upgrade planning, core platform administration, and continuous performance improvements
• Consultation & Mentorship: Mentor junior staff and partner with functional users for best-practice solutions

Skills

ServiceNow

Asset Management

HAM Professional

SAM Professional

Integration Hub

REST APIs

SOAP APIs

MID Servers

Software Development

System Architecture

Education

Bachelor's degree in Computer Science / Information Systems

Job description

• Division: VP and Chief Information Officer
• Job Subfamily: Cloud - IT034
• Job Family: IT

Company Description

For over 180 years, the University of Notre Dame has been a leading American research university, offering a distinct perspective in higher education. This Catholic institution, based in Notre Dame, Indiana, is driven by a powerful blend of faith and intellectual curiosity, consistently pursuing excellence in education, groundbreaking research, and service to society. Notre Dame fosters a welcoming and vibrant campus where students, faculty, and staff are united in their commitment to creating an inclusive community and making a difference in the world. For individuals passionate about innovation, ethical leadership, and leveraging world-class facilities and renowned academic programs, Notre Dame provides a dynamic and impactful career path.

Job Description

At the University of Notre Dame, the digital experience for our students, faculty, and staff is central to our mission of academic and research excellence. ServiceNow powers this experience, orchestrating critical digital workflows and connecting administrative units across campus. The platform's expansive role makes this a high-impact position within the Office of Information Technology’s Enterprise Platforms team.

We seek a ServiceNow Developer to join our team. This isn't just a development role; it's an opportunity to become an integral part of a high-performance, close-knit team that is crucial to the success of the university's most important strategic endeavors over the next three years.

You will be joining a group dedicated not only to technical excellence but also to close collaboration and shared mentorship, working on campus-wide initiatives in areas like:

Asset Management and operational excellence.

Governance, Risk, and Compliance (GRC).

A major push to transform our Employee Center experience and deliver next-generation self-service through AI and ticket automation.

If you’re ready to apply your specialized knowledge at one of the world's leading Catholic research universities, leading high-visibility projects that directly impact the entire campus community, this is your opportunity.

What You'll Do:

As a ServiceNow Developer, you will be a technical leader on a high-performing team, actively shaping the future of the platform and driving the university's most critical multi-year initiatives.

• Intelligent Automation: Lead the development and deployment of AI-driven solutions within the platform, specifically focusing on building robust AI skills for HR and ITSM to enhance self-service, automate routine tasks, and drive down ticket volume.
• Platform Skill Building: Design and implement intelligent features using native ServiceNow capabilities (such as Virtual Agent, Predictive Intelligence, and NLU/GenAI capabilities) to maximize operational efficiency and the user experience.
• Full-Lifecycle Ownership: Drive the modernization of our enterprise by owning the complete development lifecycle—from analyzing requirements and architecting solutions, to writing clean code, rigorous testing, and final deployment.
• Strategic Project Leadership: Lead major new module implementations (GRC, Asset Management, Employee Center) and manage the entire project life cycle, acting as the technical expert from initial concept to service turnover.
• Advanced Integration: Design and implement seamless system and data integrations, acting as the expert connecting ServiceNow to the wider campus ecosystem using tools like the Integration Hub, REST/SOAP APIs, and MID Servers.

Platform Health & Optimization

• System Stewardship: Ensure platform stability, performance, and scalability by owning upgrade management (planning, testing, and validation), administering core platform functions, and continuously innovating techniques for platform optimization and data delivery.
• Consultation & Mentorship: Partner extensively with functional users and technical teams across the University to recommend optimal solutions, ensure best practices are adopted, and actively mentor junior staff and team members.

Qualifications

Minimum:

Bachelor's degree in Computer Science, Information Systems, or a related field, OR an equivalent combination of education, training, and professional experience that demonstrates the necessary specialized knowledge

Experience with the ServiceNow Asset Management suite, including the hands-on implementation and maintenance of HAM Professional and SAM Professional modules

ServiceNow development experience, including working with Integration Hub, REST/SOAP APIs, and MID Servers

Software Development and Architecture: Strong experience in software development and system architecture, demonstrated by proficiency in either structured and object-oriented programming principles OR a deep understanding of relational databases, data modeling, and normalization

Ability to work in the United States, now or in the future, without visa sponsorship

Preferred:

Implementation certifications or hands-on experience with core ServiceNow modules, such as IT Service Management (ITSM) or HR Service Delivery (HR)

Experience working with a large enterprise platform in a complex environment, such as a university or public sector organization.

Additional Information

Application Deadline to Apply (subject to change): 10/14/26

Please note: This position follows a Hybrid work model (1-2 days remote). For an exceptional candidate, we wouldconsider a fully remote working arrangement.

The University ofNotreDameseeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover,NotreDameprohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).Westronglyencourageapplicationsfrom candidates attracted to a university with a Catholic identity.