ServiceNow Developer - DC, VA, MD

ICF Olson; United States; Remote; USD 81.000 - 139.000; Vollzeit

Zusammenfassung

ICF Olson is seeking a ServiceNow Developer to design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, Service Portal, and Mobile Agent. The role emphasizes automation, integration, and user experience, with a focus on delivering scalable, upgrade-safe solutions for a federal contract.

The candidate will partner with business and technical stakeholders to translate complex requirements into reliable platform solutions that improve service

Qualifikationen

• 4+ years implementing ServiceNow solutions.
• 3+ years in CSM or ITSM with deployed Custom Application Development.
• Must be able to obtain and maintain a Public Trust clearance.
• US Citizenship is required (required by the federal government for this position).

Aufgaben

• Developing Business Rules
• Client Scripts
• Flow Designer workflows
• Service Catalog items
• CMDB models
• Portals
• Mobile experiences
• Implementing REST/SOAP integrations
• Supporting releases, testing, and upgrades
• Enforcing platform governance and quality standards
• Providing technical leadership through code reviews, documentation, and mentoring

Kenntnisse

ServiceNow development

JavaScript

ITIL and Agile

CSA/CAD certifications

Public Trust clearance

US Citizenship

Tools

ServiceNow Certifications

Jobbeschreibung

Candidates residing within a 100-mile radius of Washington, DC, will be required to report onsite daily to a federal agency office in the DC area in the near future.

We are seeking a ServiceNow Developer to design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, Service Portal, and Mobile Agent. The role requires hands-on experience delivering scalable, secure, and upgrade-safe solutions using ServiceNow best practices, with a strong focus on automation, integration, and user experience. The ideal candidate partners closely with business and technical stakeholders to translate complex requirements into reliable platform solutions that improve service delivery, operational efficiency, and end-user satisfaction.

Responsibilities

• Developing Business Rules
• Client Scripts
• Flow Designer workflows
• Service Catalog items
• CMDB models
• Portals
• Mobile experiences
• Implementing REST/SOAP integrations
• Supporting releases, testing, and upgrades
• Enforcing platform governance and quality standards
• Providing technical leadership through code reviews, documentation, and mentoring

Required Qualifications

• Deep ServiceNow development experience
• Strong JavaScript skills
• Knowledge of ITIL and Agile practices
• Relevant ServiceNow certifications (CSA and CAD preferred)

Basic Qualifications

• 4+ years of experience implementing ServiceNow solutions
• 3+ years experience in CSM or ITSM with deployed Custom Application Development
• Must be able to obtain and maintain a Public Trust clearance.
• US Citizenship is required (required by the federal government for this position).
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract, and laws do apply.

Preferred Qualifications

• 5+ years experience troubleshooting and resolving technical issues related to ServiceNow implementations.
• 3+ year experience scripting beyond basic ServiceNow scripts.
• 3+ year experience in Agile Scrum.
• Active FCC or GSA government clearance.
• Familiarity with ITIL processes and IT Service Management (ITSM) principles.
• Strong technical skills, including workflow configuration, and business rule development.

Certifications

• ServiceNow Certified Application Developer
• ServiceNow Certified System Administrator
• Certified Implementation Specialist – Human Resources
• Certified Implementation Specialist – Customer Service Management
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Software Asset Management
• Certified Implementation Specialist – Project Portfolio Management
• Strong technical skills in developing integrations for ServiceNow applications
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Job Location

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.

Working at ICF

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

Equal Opportunity & EEO

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [e-mail] for assistance.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in‑person or virtual) is not permitted. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full‑time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99) Need help? We're here: [e-mail]

About ICF

About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting‑edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.