ServiceNow Developer

ICF; Reston (VA); On-site; USD 81,000 - 139,000; Full time

Job summary

ICF is seeking a ServiceNow Developer to design, configure, customize, and implement ServiceNow applications for federal clients in the United States. You will work with architects and analysts to translate business requirements into effective solutions, developing complex scripts and data migrations while ensuring security and compliance.

The role requires 3+ years of software development and 2+ years of ServiceNow implementation experience, along with JavaScript proficiency and Agile

Qualifications

• 3+ years of software development experience.
• 2+ years experience implementing ServiceNow solutions.
• 1+ years experience in JavaScript.
• 1+ years experience in agile software development.
• ServiceNow Certified System Administrator.
• US Citizenship is required for this federal position.
• Must be able to obtain a DHS Public Trust clearance.
• US residency required to perform work in the United States.

Responsibilities

• Design, configure, customize, and implement ServiceNow applications to meet client requirements.
• Develop and maintain scripts, business rules, and UI policies.
• Support data migration from legacy systems and ensure data integrity.
• Assist with integrations to other systems and applications.

Skills

Software development

ServiceNow

JavaScript

Agile development

SN Certified Admin

US Citizenship

Public Trust clearance

US residency

Job description

Description

As a ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

As a ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your Responsibilities Include

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.
• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.
• Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
• Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
• Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.
• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
• Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Required Skills

• 3+ years of software development experience
• 2+ years experience implementing ServiceNow solutions
• 1+ years experience in JavaScript
• 1+ years experience in agile software development
• ServiceNow Certified System Administrator
• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain a DHS Public Trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Skills

• ServiceNow Certified Application Developer certification
• Ability to work autonomously/with little oversight to configure, customize, and implement ServiceNow applications using App Engine to meet specific business requirements.
• Develop and maintain advanced scripts, business rules, and client scripts.
• Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.
• Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience.
• Troubleshoot and resolve technical issues related to ServiceNow implementations.
• Strong verbal and written communication skills and the ability collaborate with cross-functional teams
• Strong experience with the agile methodology and experience working on agile scrum teams
• The ability to work effectively in a team-oriented, collaborative environment
• Ability to work in a fast-paced environment
• Attention to detail in all aspects of work and client interaction
• 1+ years of advanced JavaScript
• Strong experience presenting and interfacing with stakeholders
• Active DHS or DoD Secret clearance

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00

Nationwide Remote Office (US99)