ServiceNow Developer – ITSM, Integrations & Automation

Dillard's Inc.; Little Rock (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Dillard's Inc. in Little Rock, Arkansas is seeking a seasoned ServiceNow Developer to build and maintain ITSM and custom ServiceNow solutions. This on-site, full-time role emphasizes developing workflows, scripting, integrations, and ensuring upgrade-readiness on the platform.

Join our Software Integration and Administration team to deliver production-ready solutions, collaborate with vendors, and support on-call rotations while driving platform stability and performance.

Qualifications

• Authorization to work in the United States without sponsorship.
• Onsite work at Corporate Headquarters in Little Rock, AR.
• ServiceNow CAD certification.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Three or more years of hands-on ServiceNow development experience.
• Experience with Workflow Studio and IntegrationHub.
• Hands-on integration experience using MID Servers.
• Strong understanding of the ServiceNow data model and CMDB concepts.
• Analytical and problem-solving abilities.
• Excellent oral and interpersonal communication skills.
• Proficient in scripting and automation, with strong system analysis and client-solution skills.
• Experience leveraging AI-assisted development tools to accelerate coding, troubleshooting, and platform configuration.

Responsibilities

• Develop and configure ServiceNow solutions (workflows, scripting, integrations, UI, and extensions).
• Ensure platform stability, performance, and upgrade-readiness using best practices.
• Deliver production-ready solutions and balance declarative with programmatic development.
• Architect and automate business processes while identifying needs through team coordination.
• Build strong relationships with vendors and clients to meet quality standards.
• Write and maintain high-quality code that remains stable through upgrades.
• Proactively identify solutions to business-impacting IT issues.
• Translate business goals into technical requirements while acting as a bridge between infrastructure teams and end-users.
• Participate in an on-call rotation.

Skills

ServiceNow Development

Workflow Studio

IntegrationHub

MID Servers

CMDB concepts

Scripting & Automation

AI-assisted development tools

Analytical thinking

Communication skills

Team collaboration

Education

Bachelor's degree in CS / IS or related field

Tools

ServiceNow

Job description

Dillard's Inc. in Little Rock, Arkansas is seeking a seasoned ServiceNow Developer to build and maintain ITSM and custom ServiceNow solutions. This on-site, full-time role emphasizes developing workflows, scripting, integrations, and ensuring upgrade-readiness on the platform.

Join our Software Integration and Administration team to deliver production-ready solutions, collaborate with vendors, and support on-call rotations while driving platform stability and performance.