ServiceNow Developer: Automate ITSM & Integrations

Robotics Technologies LLC; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Robotics Technologies LLC in Austin, TX is seeking an experienced ServiceNow Developer to design, customize, and extend applications on the Now Platform. You will configure ITSM modules, build workflows, and implement integrations with REST and SOAP APIs to support business processes.

Your responsibilities include developing UI components, maintaining CMDB and discovery, and enforcing security with ACLs and role-based access control, while collaborating with analysts and other developers.

Qualifications

• Design, develop, and customize ServiceNow applications based on business requirements.
• Configure ITSM modules including Incident, Problem, Change, and Request Management.
• Build workflows and automation using Flow Designer and Workflow Editor.
• Configure Service Catalog items, catalog client scripts, and request workflows.
• Develop custom applications on the ServiceNow platform and implement integrations via REST/SOAP APIs.
• Configure CMDB, Discovery, and Configuration Management processes.
• Develop UI Pages, UI Actions, UI Macros, and Service Portal components.
• Enforce role-based access controls, ACLs, and platform security policies.
• Work with Import Sets, Transform Maps, and data migration processes.
• Perform platform upgrades, testing, and deployment activities.
• Troubleshoot production issues and provide technical support.

Responsibilities

• Design, develop, and customize ServiceNow applications based on business requirements.
• Configure and maintain ITSM modules, including Incident, Problem, Change, and Request Management.
• Create and maintain workflows and automation using Flow Designer and Workflow Editor.
• Configure Service Catalog items, catalog client scripts, and request workflows.
• Develop custom applications and modules using the ServiceNow platform.
• Implement integrations between ServiceNow and external applications using REST and SOAP APIs.
• Configure ServiceNow CMDB, Discovery, and Configuration Management processes.
• Develop UI Pages, UI Actions, UI Macros, and Service Portal components.
• Implement role-based access controls, ACLs, and platform security policies.
• Work with Import Sets, Transform Maps, and data migration processes.
• Perform platform upgrades, enhancements, testing, and deployment activities.
• Troubleshoot production issues and provide technical support.
• Collaborate with business analysts, administrators, and cross-functional development teams.
• Maintain technical documentation and follow ServiceNow development best practices.

Skills

ServiceNow Platform

Now Platform

Incident Management

Problem Management

Change Management

Request Management

Business Rules

Client Scripts

Script Includes

UI Policies

Flow Designer

Workflow Editor

IntegrationHub

REST API

SOAP API

JSON

XML

Configuration Management Database

Discovery

Service Mapping

Reports

Dashboards

Performance Analytics

Access Control Lists (ACLs)

Roles

User Administration

ServiceNow Studio

Git

Update Sets

Tools

ServiceNow Studio

Git

Update Sets

Job description

Robotics Technologies LLC in Austin, TX is seeking an experienced ServiceNow Developer to design, customize, and extend applications on the Now Platform. You will configure ITSM modules, build workflows, and implement integrations with REST and SOAP APIs to support business processes.

Your responsibilities include developing UI components, maintaining CMDB and discovery, and enforcing security with ACLs and role-based access control, while collaborating with analysts and other developers.