ServiceNow Developer/Architect

Voto Consulting LLC; New Jersey; Hybrid; USD 130,000 - 170,000; Full time

Job summary

Voto Consulting LLC seeks a Senior ServiceNow Developer/Architect with deep ITSM and ITOM expertise to lead enterprise platform initiatives. This role blends hands-on development with architecture, spanning CMDB optimization, Discovery, Service Mapping, and integrations with leading monitoring tools.

The ideal candidate delivers scalable designs, orchestration workflows, and governance across DEV/TEST/PROD in a hybrid work setting, coordinating with cross-functional teams to deploy robust

Qualifications

• 7+ years of hands-on software development experience with at least 5+ years in ServiceNow.
• Strong mastery of ServiceNow Discovery, Service Mapping, and CMDB health metrics.
• Proficient in relational databases and SQL.
• Familiar with ITIL v3/v4 frameworks.

Responsibilities

• Lead the implementation, customization, and enhancement of the ServiceNow platform.
• Architect and maintain integrations with monitoring tools (SolarWinds, Splunk, Datadog, Jira, Azure DevOps, PagerDuty) using Integration Hub, REST/SOAP APIs, and MID Servers.
• Build automated remediation workflows using Flow Designer and Integration Hub spokes to reduce MTTR.
• Collaborate with infrastructure, security, and service desk teams to translate complex requirements into scalable designs.
• Governance of Update Sets, Application Scope, and Instance Upgrades across DEV, TEST, and PROD environments.

Skills

ServiceNow development

ITSM ITOM

CMDB health

SQL

ITIL v3/v4

Tools

Flow Designer

Integration Hub

MID Servers

REST/SOAP APIs

Job description

Position- ServiceNow Developer/Architect with Insurance exp, Local

Type- Hybrid (3 days/week)

Visa- USC, GC, GCEAD, H4EAD

• It’s a backfill position, need genuine candidates only.
• We are seeking an experienced Senior ServiceNow Developer/Architect with deep technical expertise in both IT Service Management (ITSM) and IT Operations Management (ITOM) suites.
• In this role, you will work and help to lead the implementation, customization, and enhancement of our enterprise ServiceNow platform. You will serve as a hands on senior technical developer bridging operational workflows with automated IT operations, optimizing our CMDB, Discovery, Service Mapping, and Event Management systems.

ITSM & ITOM Platform Development

• Solution Architecture: Design, build, and deploy custom ServiceNow solutions using Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, and Workflow Editor.
• ITOM Implementation: Configure and maintain ServiceNow Discovery, Service Mapping, Event Management, and Operational Intelligence.
• CMDB Health: Maintain and optimize the Configuration Management Database (CMDB), ensuring accuracy, deduplication, and adherence to the Common Service Data Model (CSDM 4.0).
• Integrations: Architect and maintain bidirectional integrations between ServiceNow and third-party monitoring/management tools (e.g., SolarWinds, Splunk, Datadog, Jira, Azure DevOps, PagerDuty) using Integration Hub, REST/SOAP APIs, and MID Servers.

Automation & Operational Excellence

• Orchestration: Build automated remediation workflows using Flow Designer and Integration Hub spokes to reduce MTTR (Mean Time to Resolution).
• Platform Governance: Manage Update Sets, Application Scope, and Instance Upgrades across DEV, TEST, and PROD environments following strict Change Management practices.
• Collaboration & Leadership: Partner with infrastructure, security, and service desk teams to translate complex enterprise requirements into scalable technical designs.

Required Qualifications

• Experience: 7+ years of hands-on software development experience, with a minimum of 5+ years dedicated to ServiceNow development.

Core Technical Competencies:

• Hands-on mastery of ServiceNow Discovery patterns, Service Mapping rules, Event Management alert binding, and CMDB health metrics.
• Strong mastery of relational database structures and SQL.
• Frameworks: Strong understanding of ITIL v3/v4 frameworks

Preferred Qualifications

• Experience migrating legacy systems to ServiceNow ITOM/ITSM.
• Hands-on knowledge of cloud discovery across AWS, Microsoft Azure, and GCP.
• Experience with containerized application mapping (Docker, Kubernetes).
• Knowledge of Agile/Scrum development methodologies.

Thanks & Regards

Shivam Rajpal

Team Lead- US IT Recruitment

Desk- 201-578-5388 X 106

LinkedIn- https://www.linkedin.com/in/shivam-rajpal-b7a58912a/

Voto Consulting LLC- M/WBE Certified Company