ServiceNow Developer / Administrator

General Dynamics Information Technology, Inc.; United States; Remote; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Remote work

401K with company match

Health & wellness packages

Paid education and certifications

Career mobility opportunities

Zusammenfassung

General Dynamics Information Technology, Inc. seeks a ServiceNow Developer/Administrator to support CMS. The role focuses on maintaining, enhancing, and ensuring reliability and compliance of the ServiceNow platform, with opportunities to grow into more complex work.

The position is full-time and temporary, with remote work options. CMS background checks and residency requirements apply.

Qualifikationen

• 3–5+ years supporting or developing on the ServiceNow platform.

Aufgaben

• Monitor system performance, troubleshoot incidents with senior developers.
• Perform day-to-day administration of ServiceNow platform tasks.
• Maintain CMDB and discovery accuracy through updates and reviews.
• Configure basic to intermediate functionality using Business Rules, Client Scripts, Script Includes, and Flow Designer.
• Assist in building simple integrations using Integration Hub or scripted REST APIs.

Kenntnisse

ServiceNow

JavaScript

CMDB

Flow Designer

REST APIs

Agile/Scrum

Communication & Documentation

Ausbildung

Bachelor’s degree in Computer Science or related field

Tools

Integration Hub

Service Catalog

Jobbeschreibung

We are GDIT.As a leading IT and mission services provider for the government, we empower organizations to realize their potential. At GDIT, you can own your opportunity to make an impact by transforming obstacles into innovative solutions.

We are currently seeking aServiceNow Developer / Administratorto join our team supporting theCenters for Medicare & Medicaid Services (CMS). CMS has a strong focus on innovation, automation, and leveraging the full potential of the ServiceNow platform.This role is ideal for someone with a strong foundation in ServiceNow administration and some hands‑ondevelopment experience who is ready to grow into more complex work.

** This is a full-time, temporary position **

Work visa sponsorship will not be provided for this position.

Your Impact

As a ServiceNow Developer/Administrator, you will help maintain, enhance, and support the ServiceNow platform to ensure reliability, usability, and compliance with best practices.

Key responsibilities include:

• Monitor system performance, troubleshoot incidents, and work with senior developers to resolve complex issues.

• Perform day-to-day administration ofservice requests onthe ServiceNow platform.

• Maintain CMDBand discoveryaccuracy through updates, reporting, and routine data quality reviews.

• Configure and develop basic to intermediate-level functionality using Business Rules, Client Scripts, Script Includes, and Flow Designer.

• Assist in building simple integrations using Integration Hub or scripted REST APIs under the guidance of senior developers.

• Create and maintain clear technical documentation for configurations, updates, and small development tasks.

• Stay informed on ServiceNow platform updates and features.

• Identify opportunities to streamline administrative tasks and improve platform usability.

• Stay updated on emerging trends and advancements in ServiceNow to recommend and implement innovative system improvements.

Required Qualifications

To be successful in this role, candidates should have the following:

• 3–5+years of experiencesupporting or developing on the ServiceNow platform.

• Working knowledge of JavaScript and ServiceNow scripting fundamentals.

• Hands-on experience with core platform components such as:

• Business Rules, UI Policies, Client Scripts

• Service Catalog and basic workflows/Flow Designer

• CMDB fundamentals

• Ability to troubleshoot issues logically and work collaboratively to solve problems.

• Strong communication and documentation skills.

• Experience working in Agile/Scrum environments.

Preferred Qualifications

While not required, these qualifications are a plus:

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.

• CertifiedSystem Administrator(CSA)certification.

• Additional ServiceNow certifications or micro-certifications (Flow Designer, Service Catalog, etc.).

• Familiarity with REST APIs and basic integration concepts.

• Understanding of ITIL concepts.

• Some experience with Performance Analytics, reporting, or Dashboard creation.

Location: Remote

Clearance Level: Requires the ability to pass a CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years in order to obtain a Public Trust.

What GDIT Can Offer You:

• Full-flex work week to own your priorities at work and at home, with core work hours Monday – Friday 9:00 AM ET – 3:00 PM ET
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays
• Challenging work that makes a real impact on the world around you
• Remote work

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