ServiceNow Developer

Socket.dev; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Training and certifications budget

Degree program support

Job summary

Acuity is hiring a Mid-Senior ServiceNow Developer for a federal client. The role focuses on leading workflow automation, configuration, and delivery of HR Service Delivery and ITIL-based processes within ServiceNow.

You will collaborate with customers and SMEs, develop and re-engineer processes, and contribute to agile ceremonies while maintaining service excellence and support across Incident, Problem, Change, and HR workflows.

Qualifications

• Bachelor's degree from an accredited college or university
• 4+ years progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development
• Must have experience with HR Service Delivery
• Extensive knowledge in ITIL and Service Management processes
• Experience configuring and administering the ServiceNow Platform
• Active ServiceNow Certified System Administrator Certification
• Demonstrated problem-solving and change management abilities
• Strong interpersonal and team-oriented skills

Responsibilities

• Provide application support for the configuration, customization, and administration of the ServiceNow Platform and applications, including Incident, Problem, Change Management, and HR Service Delivery
• Configure platform capabilities including Knowledge Management, Service Catalog, and Service Portal
• Deploy core functionality in an out-of-the-box ServiceNow Platform
• Generate workflows and integrations with the latest ServiceNow technologies
• Create Automated Test Framework (ATF) tests for code produced
• Work as part of an agile Scrum team, support story estimation and lifecycle
• Manage multiple tasks by prioritizing based on client needs and ensure quality
• Collaborate with client engagements and cross-functional teams
• Adapt to customer environments and drive innovative ideas

Skills

ServiceNow

HR Service Delivery

ITIL

ServiceNow Administration

Education

Bachelor's degree

Tools

Automated Test Framework (ATF)

Job description

Overview

Acuity Inc. is growing! We are looking to staff a Mid-Senior ServiceNow Developer supporting one of our premier federal clients.

Acuity is focused on building cutting edge, functional applications for many government agencies. We are a team of "doers" with a bias towards action and have a proven track record of implementing innovative technology solutions to solve complex challenges. Our team believes in the importance of usability, user experience (UX), and design within our applications. We seek to break the stereotype of clunky government applications. We use modern design and project management tools such as rapid prototyping and agile development methodologies to build and customize solutions that are easy to use and effective at meeting their business objectives. We think of the applications we have developed as products and work to ship those products in months instead of years.

Why Acuity?

If you are passionate about using your skills in IT Modernization, Data Enablement, and Hyperautomation to make a positive impact, you might find a good fit at Acuity. We serve federal agencies as a trusted digital strategy and technology consulting firm, providing innovative technical leadership to support our customers' critical missions.

Responsibilities

The Mid-Senior ServiceNow Developer position requires the candidate to take the lead in identifying, refining, organizing, documenting, and implementing workflow automation for business processes. This individual will work in direct collaboration with the customer and other subject matter experts to develop and/or re-engineer processes. This position will also provide the following, but not limited to:

• Provide application support for the configuration, customization, and administration of the ServiceNow Platform and applications, including Incident Management, Problem Management, Change Management, and HR Service Delivery
• Provide application support for the configuration of platform capabilities to include Knowledge Management, Service Catalog, and Service Portal
• Deploy core functionality in an out-of-the-box ServiceNow Platform
• Generate workflows and integrations with latest ServiceNow technologies
• Generate Automated Test Framekwork (ATF) tests associated with code produced
• Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
• Manage multiple tasks by prioritizing based on client need and ensure quality standards and work performance
• Work as part of a team on client engagements
• Quickly adapt to customer dynamic environment and adapt their processes and foster innovative ideas

Qualifications

• Bachelor's degree from an accredited college or university, preferably in a related field
• Minimum of four (4) years progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development
• Must have experience with HR Service Delivery
• Extensive knowledge in ITIL and Service Management processes
• Demonstrated strength in problem-solving, process improvement, and change management
• Experience configuring and administering the ServiceNow Platform
• Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
• Confident presentation and facilitation skills
• Active ServiceNow Certified System Administrator Certification

Desired Qualifications

• Prior experience in a consulting environment, preferably within the public sector
• ServiceNow Certified Implementation Specialist - ITSM and/or Certified Application Developer

Clearance Requirements:

• US Citizenship is required as well as the ability to obtain and maintain a Public Trust

About Acuity

At Acuity, your work matters—and so does your experience. We're a management and technology consulting firm supporting critical federal missions, where you'll have the opportunity to solve meaningful challenges, work alongside high-performing teams, and make a real impact from day one.

Why You’ll Love Working Here:

Grow Your Career, Your WayWe invest in you with personalized development plans, mentorship, and up to $3,000 annually for training and certifications and up to $3,000 for degree seeking programs - so you can keep building the career you want.

Be Part of Something InnovativeYou'll work on cutting-edge solutions that support important government missions, in an environment that encourages new ideas and continuous improvement.

Thrive in a People-First CultureCollaboration, respect, and support aren't just values—they're how we operate. Your voice is heard, your contributions are recognized, and your success is shared.

Feel Valued and RewardedWe offer competitive compensation, comprehensive benefits, and a strong focus on work-life balance so you can perform at your best - at work and at home.

Join an Award-Winning TeamOur employees consistently rank us among the best - earning honors like Best Places to Work (Washington Business Journal, 9+ years) and Top Workplaces (The Washington Post, 2022-2025).

Bring Your Whole Self to WorkWe're committed to building a diverse, inclusive environment where everyone feels respected, supported, and empowered to succeed.

Make Your Impact

Join Acuity and be part of a team where your ideas are valued, your growth is supported, and your work drives meaningful outcomes.

Learn more: www.myacuity.com

Acuity is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

Min

USD $120,000.00/Yr.

Max

USD $180,000.00/Yr.

Salary Range

The salary range for this position represents Acuity's good faith estimate of the compensation for this job title at the time of posting. Final compensation will be determined based on factors including, but not limited to, the candidate's qualifications, experience, education, certifications, skills, geographic location, contract requirements, applicable labor categories, and, where applicable, contract award and funding.