ServiceNow Developer

Acuity, Inc.; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Up to $6,000 annually for training and certifications

Competitive compensation and comprehensive benefits

Work-life balance focus

Job summary

Acuity, Inc. is seeking a Mid-Senior ServiceNow Developer in Washington, D.C. to support federal clients. The ideal candidate will have a Bachelor's degree, at least 4 years of experience, and ServiceNow administration skills. Key responsibilities include providing application support, managing tasks in an agile environment, and ensuring quality standards. Acuity values personal development, collaboration, and innovative solutions for government missions. Join a recognized team and thrive in a supportive culture while making a meaningful impact.

Qualifications

• Minimum of four years of experience in operations or project management.
• Experience with HR Service Delivery is required.
• Active ServiceNow Certified System Administrator Certification.

Responsibilities

• Provide application support and customization for the ServiceNow Platform.
• Work as part of an agile scrum team managing the platform's lifecycle.
• Manage multiple tasks ensuring high-quality performance.

Skills

IT Modernization

Data Enablement

Hyperautomation

Problem-solving

Collaboration

Education

Bachelor’s degree in a related field

Tools

ServiceNow

ITIL

Job description

Overview

Acuity Inc. is growing! We are looking to staff a Mid-Senior ServiceNow Developer supporting one of our premier federal clients.

Acuity is focused on building cutting edge, functional applications for many government agencies. We are a team of “doers” with a bias towards action and have a proven track record of implementing innovative technology solutions to solve complex challenges. Our team believes in usability, user experience (UX), and design within our applications. We seek to break the stereotype of clunky government applications. We use modern design and project management tools such as rapid prototyping and agile development methodologies to build and customize solutions that are easy to use and effective at meeting their business objectives. We think of the applications we have developed as products and work to ship those products in months instead of years.

If you are passionate about using your skills in IT Modernization, Data Enablement, and Hyperautomation to make a positive impact, you might find a good fit at Acuity. We serve federal agencies as a trusted digital strategy and technology consulting firm, providing innovative technical leadership to support our customers’ critical missions.

Responsibilities

• Provide application support for the configuration, customization, and administration of the ServiceNow Platform and applications, including Incident Management, Problem Management, Change Management, and HR Service Delivery
• Provide application support for the configuration of platform capabilities to include Knowledge Management, Service Catalog, and Service Portal
• Deploy core functionality in an out-of-the-box ServiceNow Platform
• Generate workflows and integrations with latest ServiceNow technologies
• Generate Automated Test Framework (ATF) tests associated with code produced
• Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
• Manage multiple tasks by prioritizing based on client need and ensure quality standards and work performance
• Work as part of a team on client engagements
• Quickly adapt to customer dynamic environment and adapt their processes and foster innovative ideas

Qualifications

• Bachelor’s degree from an accredited college or university, preferably in a related field
• Minimum of four (4) years progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development
• Must have experience with HR Service Delivery
• Extensive knowledge in ITIL and Service Management processes
• Demonstrated strength in problem-solving, process improvement, and change management
• Experience configuring and administering the ServiceNow Platform
• Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
• Confident presentation and facilitation skills
• Active ServiceNow Certified System Administrator Certification

Desired Qualifications

• Prior experience in a consulting environment, preferably within the public sector
• ServiceNow Certified Implementation Specialist - ITSM and/or Certified Application Developer

Clearance Requirements

• US Citizenship is required as well as the ability to obtain and maintain a Public Trust

About Acuity

At Acuity, your work matters—and so does your experience. We’re a management and technology consulting firm supporting critical federal missions, where you’ll have the opportunity to solve meaningful challenges, work alongside high-performing teams, and make a real impact from day one.

Why You’ll Love Working Here

Grow Your Career, Your Way
We invest in you with personalized development plans, mentorship, and up to $6,000 annually for training and certifications—so you can keep building the career you want.

Be Part of Something Innovative
You’ll work on cutting-edge solutions that support important government missions, in an environment that encourages new ideas and continuous improvement.

Thrive in a People-First Culture
Collaboration, respect, and support aren’t just values—they’re how we operate. Your voice is heard, your contributions are recognized, and your success is shared.

Feel Valued and Rewarded
We offer competitive compensation, comprehensive benefits, and a strong focus on work-life balance so you can perform at your best—at work and at home.

Join an Award-Winning Team
Our employees consistently rank us among the best—earning honors like Best Places to Work (Washington Business Journal, 9+ years) and Top Workplaces (The Washington Post, 2022–2025).

Bring Your Whole Self To Work
We’re committed to building a diverse, inclusive environment where everyone feels respected, supported, and empowered to succeed.

Make Your Impact
Join Acuity and be part of a team where your ideas are valued, your growth is supported, and your work drives meaningful outcomes.

Learn more: www.myacuity.com

Acuity is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Recruiting Scams and Fraud
Acuity Inc. has been made aware of fraudulent job postings and individuals impersonating company recruiters. These scams may include fake job offers, requests for sensitive personal information, or demands for payment.

Please Note

• Acuity never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @myacuity.com email address.
• If you are unsure about a job posting or recruiter, please verify the opportunity on our Careers page.

If you believe you have been targeted by a scam or have concerns about the authenticity of a job listing claiming to represent Acuity Inc., please contact us at [e-mail]. Protecting your security and trust is important to us.