ServiceNow Developer

eTelligent Group LLC; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

eTelligent Group LLC, a federal contractor in Washington, DC, seeks an experienced ServiceNow/ESM professional to design, implement, and optimize ITSM and CMDB/CSDM across large instances. You will integrate APIs, manage data migrations, and ensure deployments are reliable and compliant.

The role requires 5+ years in ServiceNow/ESM with 2+ years in federal contexts, plus CSA/CIS certifications. Travel within CONUS is possible, and the candidate must meet security clearance prerequisites.

Qualifications

• 5+ years ServiceNow/ESM experience; 2+ years Federal.
• ITSM modules: Incident, Problem, Change, Request, Knowledge.
• Knowledge of CMDB and CSDM.
• Experience with Service Portal, UI Builder, Workspaces, Employee Center.
• Update sets, source control, deployments, testing, upgrades.

Responsibilities

• Configure and integrate ITSM and CMDB/CSDM in large, data-segregated instances.
• Perform API integrations and data migrations.
• Handle Import Sets/Transform Maps and update sets to avoid outages.

Skills

ITSM

CMDB/CSDM

Integrations

Flow Designer

UI Builder

Workspaces

Platform security

Performance optimization

Education

CSA

CIS

Tools

ServiceNow

Job description

Washington, District of Columbia, United States

Company Overview

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.

eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.

Place of Performance

Contractor may be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The Contractor may be required to travel to off- site training locations and to ship training aids to these locations.

Security Clearance

Must be eligible to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.

Position Summary

• Experience: 5+ years ServiceNow/ESM Platform; 2+ years Federal.
• ITSM modules such as Incident, Problem, Change, Request, and Knowledge.
• Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and Data Policies.
• Working knowledge of CMDB and CSDM.
• Service Portal, UI Builder, Workspaces, or Employee Center.
• Update sets, source control, deployments, testing, and upgrades.
• Import Sets, Transform Maps, scheduled jobs, and data migration.

Scope & Complexity

• Requires a minimum of 3 years of experience with demonstrated capability to configure and integrate ITSM and CMDB/CSDM modules within large, data-segregated instances.
• Resumes must showcase hands-on API integrations, data migrations, handling complex Import Sets/Transform Maps, and deploying update sets with a high degree of technical accuracy to avoid production outages.

Skillsets

• ITSM, CMDB/CSDM, integrations, Flow Designer/IntegrationHub, UI Builder/Workspaces, platform security, performance optimization.

Certifications (or equivalent)

Certified System Administrator (CSA) Required, Certified Implementation Specialist (CIS) required for applicable domains (ITSM, ITOM, HRSD, HAM/SAM)

Commitment to Diversity

eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.

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As set forth in eTelligent Group LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

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