ServiceNow Developer

Guidehouse; United States; On-site; USD 113,000 - 188,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Tuition Reimbursement

Job summary

Guidehouse is seeking a Senior ServiceNow Developer to design, develop, configure, and maintain ServiceNow solutions across IT service management and platform capabilities. You will build custom applications, workflows, UI components, and automations, collaborating with stakeholders to deliver scalable improvements.

The role requires four or more years of hands-on ServiceNow development, strong JavaScript skills, and experience translating requirements into technical solutions.

Qualifications

• Bachelor's degree or equivalent practical experience in CS/IT/engineering.
• A minimum of four (4) years of professional ServiceNow development experience.
• Strong experience developing on the ServiceNow platform in a senior developer or similar role.
• Hands-on knowledge of ServiceNow modules, scripting, automation, workflows, integrations, and platform configuration.
• Proficiency with JavaScript and related ServiceNow development tools.
• Experience analyzing requirements, designing technical solutions, and delivering high-quality implementations.
• Strong problem-solving, communication, and collaboration skills.

Responsibilities

• Design, develop, configure, and maintain ServiceNow solutions for IT service management and platform capabilities.
• Develop and enhance custom applications, workflows, integrations, UI components, and automation.
• Gather requirements from technical and business stakeholders and translate into scalable solutions.
• Support ServiceNow administration activities including incident resolution and performance optimization.
• Collaborate with cross-functional teams to ensure best practices and alignment with standards.
• Participate in code reviews, testing, deployment activities, and ongoing support for releases.

Skills

Requirements gathering

JavaScript

Problem solving

Communication

Team collaboration

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Tools

ServiceNow platform

REST APIs

SOAP APIs

MID Server

CI/CD tooling

Job description

• Design, develop, configure, and maintain ServiceNow solutions that support enterprise IT service management and platform capabilities.
• Develop and enhance custom applications, workflows, integrations, UI components, business rules, client scripts, and automation within the ServiceNow platform.
• Partner with technical and business stakeholders to gather requirements, translate needs into technical solutions, and deliver scalable platform improvements.
• Support ServiceNow platform administration activities including incident resolution, problem analysis, troubleshooting, and performance optimization.
• Collaborate with cross-functional teams to implement best practices, ensure solution quality, and maintain alignment with team and enterprise standards.
• Participate in code reviews, testing, deployment activities, and ongoing support of ServiceNow releases and enhancements.

Job Family

SAAS/PAAS/Cloud Application Development

Travel Required

None

Clearance Required

None

What You Will Do

• Design, develop, configure, and maintain ServiceNow solutions that support enterprise IT service management and platform capabilities.
• Develop and enhance custom applications, workflows, integrations, UI components, business rules, client scripts, and automation within the ServiceNow platform.
• Partner with technical and business stakeholders to gather requirements, translate needs into technical solutions, and deliver scalable platform improvements.
• Support ServiceNow platform administration activities including incident resolution, problem analysis, troubleshooting, and performance optimization.
• Collaborate with cross-functional teams to implement best practices, ensure solution quality, and maintain alignment with team and enterprise standards.
• Participate in code reviews, testing, deployment activities, and ongoing support of ServiceNow releases and enhancements.

What You Will Need

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
• A MINIMUM of FOUR (4) years of professional experience with exposure to ServiceNow development
• Strong experience developing on the ServiceNow platform in a senior developer or similar technical role.
• Hands-on knowledge of ServiceNow modules, scripting, automation, workflows, integrations, and platform configuration.
• Proficiency with JavaScript and other relevant ServiceNow development tools and technologies.
• Experience analyzing requirements, designing technical solutions, and delivering high-quality implementations.
• Strong problem-solving, communication, and collaboration skills.
• Ability to work effectively in a team environment and support multiple priorities in a fast-paced setting.

What Would Be Nice To Have

• ServiceNow certifications such as Certified Application Developer, Certified System Administrator, or other relevant platform certifications.
• Experience with integrations using REST/SOAP APIs, MID Server, or other enterprise integration patterns.
• Knowledge of Service Portal, Flow Designer, IntegrationHub, or other advanced ServiceNow capabilities.
• Experience with Agile delivery practices, DevOps, CI/CD, or automated testing approaches.
• Prior experience supporting enterprise-scale ServiceNow implementations in a large organization.

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.