ServiceNow Developer - HRSD

Guidehouse; McLean (VA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Employee Assistance Program

Job summary

Guidehouse is hiring a ServiceNow HRSD developer to support the design, configuration, and delivery of HRSD solutions. You will translate business requirements into technical designs and implement workflows, forms, catalogs, and integrations within HRSD.

You will collaborate with analysts, senior developers, and architects to ensure solutions meet requirements and platform best practices. A clearance is preferred, with 2–4 years of ServiceNow experience and CSA certification encouraged.

Qualifications

• Active PUBLIC TRUST clearance or ability to obtain one before onboarding.
• Ability to commute to client or corporate offices within the Washington, DC metro area 2–3 days per week.
• 2–4 years of professional experience with ServiceNow development or similar platforms.
• Bachelor’s degree in an IT-related field or equivalent experience.
• ServiceNow CSA certification (or working toward certification).
• Knowledge of ServiceNow with HRSD focus preferred.
• Familiarity with scripting and development concepts (JavaScript, Glide).
• Experience with Flow Designer, IntegrationHub, or similar tools.

Responsibilities

• Translate business requirements into technical designs for HRSD solutions.
• Configure and enhance ServiceNow HRSD modules like case management and knowledge base.
• Collaborate with analysts, developers and architects to deliver solutions per best practices.
• Develop ServiceNow components: workflows, forms, catalogs, and integrations.
• Assist in troubleshooting and defect resolution; participate in testing activities.

Skills

ServiceNow development

JavaScript

SDLC/Agile

REST/SOAP

Team collaboration

Problem solving

Education

Bachelor's degree in IT-related field

Tools

Flow Designer

IntegrationHub

MID Server

Job description

Responsibilities

• Support the development and implementation of ServiceNow HRSD solutions by assisting in translating business requirements into technical designs.
• Configure and enhance ServiceNow applications, focusing on HRSD capabilities such as case management, employee service center, and knowledge management.
• Collaborate with business analysts, senior developers, and architects to deliver solutions aligned with requirements and platform best practices.
• Develop and maintain ServiceNow components, including workflows, forms, catalogs, and integrations under guidance from senior team members.
• Assist in troubleshooting and resolving technical issues, including debugging and fixing defects.
• Participate in testing activities, including unit, system, and integration testing to ensure solution quality.
• Support code reviews and quality assurance efforts, incorporating feedback to improve development practices.
• Contribute to technical and functional documentation, including design documents and knowledge articles.
• Participate in demos and sprint reviews, showcasing developed functionality to stakeholders and product owners.
• Assist with platform upgrades and patching activities, including regression testing and issue resolution.
• Stay current with ServiceNow features and HRSD capabilities to support continuous learning and improvement.

Qualifications

• Active “PUBLIC TRUST” or “SECRET” clearance, or ability to obtain one prior to onboarding.
• Ability to commute to client or corporate offices within the Washington, DC metro area 2–3 days per week.
• 2–4 years of professional experience, with exposure to ServiceNow development or similar platforms.
• Bachelor’s degree in an IT‑related field (or equivalent experience).
• ServiceNow Certified System Administrator (CSA) certification (or working toward certification).
• Working knowledge of the ServiceNow platform, with a focus on HRSD or related modules preferred.
• Familiarity with scripting and development concepts, such as JavaScript and ServiceNow scripting (Glide).
• Basic experience with Flow Designer, IntegrationHub, or similar tools.
• Understanding of Software Development Lifecycle (SDLC) concepts and Agile methodologies.
• Exposure to web services and integrations (REST/SOAP) is a plus.
• Strong problem‑solving and analytical skills, with attention to detail.
• Good written and verbal communication skills, and ability to collaborate in a team environment.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.

Nice to Have

• ServiceNow Certified Implementation Specialist (CIS) certifications, preferably CIS‑HR.
• Basic experience with integrations, including REST, SOAP, or MID Server.
• Agile certifications (e.g., Scrum Fundamentals) or project experience in Agile teams.
• Understanding of Federal HR processes and systems.
• Strong interpersonal skills and willingness to learn from senior developers and team members.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short‑Term & Long‑Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1‑571‑633‑1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.