Servicenow Developer

RPM Global Business Capability Center; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading technology firm is seeking a ServiceNow Configuration Developer. This role involves configuring and developing the ServiceNow platform to support organizational processes. Responsibilities include platform maintenance, vendor updates, and advocating for best practices, with an emphasis on ITSM. Ideal candidates will have a strong background in ServiceNow tools and practices.

Qualifications

• Applied experience with Incident/Change/Problem/Knowledge Management required.
• Proficiency building and enhancing service catalog items is essential.
• Experience with ServiceNow tools like Catalog Builder and Flow Designer.

Responsibilities

• Configure the ServiceNow platform to align with organizational requirements.
• Develop service catalog items and process workflows.
• Integrate ServiceNow with external systems.

Skills

ServiceNow Scripting

SOAP / REST Integrations

Incident/Change/Problem/Knowledge Management

Agile

Education

Bachelors degree in a technology discipline

Tools

Catalog Builder

Flow Designer

Employee Center Portal

Integration Hub

Job description

Job Description:

This position will be responsible for the configuration and development of the ServiceNow platform. Primary duties will include configuring the platform to align with RPM service delivery processes, release management for those configurations, and enablement of new applications within the platform. Additional responsibilities will include maintaining the integrity of the platform across production and non-production environments, as well as coordinating the installation of vendor-provided updates and new releases. This position will be expected to perform as a technical expert on the ServiceNow platform. While the majority of focus will be on ITSM product suite, other product suites are being evluated and adoption of the platform across the entire enterprise is exepected to increase. In addition, other duties may be assigned at the discretion of team management.

Roles and Responsibilities:

• Configuration of the ServiceNow platform to meet organizational requirements
• Development of service catalog items and process workflows
• Integration of ServiceNow with external systems
• Advocate for ITSM/ITIL best practices
• Manage update set creation and migration between instances
• Facilitate ServiceNow platform upgrades
• Build partnerships with other team leaders to develop solutions/best practices
• Stay current on upcoming ServiceNow versions and partner with process owners to highlight new capabilities

Required Qualifications:

• Bachelors degree in a technology discipline
• Applied experience with Incident/Change/Problem/Knowledge Management
• Proficiency building and enhancing service catalog items
• Experience with
• Catalog Builder
• Flow Designer
• ServiceNow Scripting
• Employee Center Portal
• Integration Hub
• SOAP / REST Integrations

Preferred Additional Skills:

• Certified ServiceNow Administrator (CSA)
• CMDB/CSDM knowledge
• JavaScript / HTML experience
• Working knowledge of Scrum/Agile