ServiceNow Developer

TaskUs; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

TaskUs seeks a talented ServiceNow Developer to enhance IT Service Management capabilities. You will be involved in technical design, stakeholder coordination, and continuous improvement of the ServiceNow tool. Ideal candidates will have 4+ years of ServiceNow experience and a strong customer service orientation.

Qualifications

• 4+ years of hands-on experience with ServiceNow development.
• Good understanding of IT Service Management.
• Excellent interpersonal and communication skills.

Responsibilities

• Participate in technical design and implementation with minimal supervision.
• Develop project scopes and objectives with stakeholders.
• Provide technical support maintenance and reports related to the tool.

Skills

ServiceNow Development

Business Rules

Workflows

UI Policies

Client Scripts

IT Service Management

Communication Skills

Collaboration

Documentation Skills

Education

Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology

Job description

time left to apply End Date: September 14, 2025 (30+ days left to apply)

job requisition id R_2506_7851

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an ServiceNow Developer:

The ServiceNow Developer will play a key role in helping the organization to achieve the desired maturity in IT Service Management by providing assistance in the technical design and development of the tool, coordinating with stakeholders in building the solution to ensure it is fit-for-use and fit-for-purpose, and supporting its continual improvement

Key Responsibilities:

Participate in the technical design and implementation of functionalities, features, and integrations with minimal supervision.

Understand the business process and functions to determine and propose the needed solution for the project

Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

Analyze and create process and project- related documentation

Provide technical support maintenance and reports related to the tool

Report and escalate to management, as needed

Required Qualifications:

4+ years of hands on experience with ServiceNow development

Hands on experience working on Workflows, Business Rules, UI Policies, Client Scripts

Good understanding of IT Service Management

Excellent interpersonal, communication (written & verbal), collaboration, and documentation skills

Education / Certifications:

Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs.

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.

Protecting You from Fraud

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:

You will never be asked for payment information or banking information during the application or interview process.

We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us

Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.

We have identified several clues to watch out for to help you identify and avoid recruiting scams:

TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.

TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.

If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website ( taskus.wd1.myworkdayjobs.com/Careers ). This is the only chat room where you will find our recruiters.