ServiceNow Developer

Dillard's Inc.; Little Rock (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Dillard's Inc. in Little Rock, AR is seeking an experienced ServiceNow Developer to design, configure, and maintain ITSM and custom apps. You will join the Software Integration and Administration team on-site at our Little Rock headquarters.

The role focuses on workflows, scripting, integrations, and CMDB, with on-call rotation and collaboration with vendors and users. A CAD certification, a CS-related degree, and 3+ years of hands-on ServiceNow experience are required.

Qualifications

• Bachelor's degree in CS, Information Systems, or related field.
• Minimum 3 years of hands‑on ServiceNow development experience.
• ServiceNow CAD certification required.
• Ability to work onsite at Little Rock, AR.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Develop and configure ServiceNow solutions (workflows, scripting, integrations, UI).
• Ensure platform stability, performance, and upgrade-readiness.
• Deliver production-ready solutions balancing declarative and programmatic development.
• Architect and automate business processes with the team.
• Build relationships with vendors and clients to meet quality standards.
• Write and maintain high-quality code through upgrades.
• Identify IT issues and provide proactive solutions.
• Translate goals into technical requirements between infra and end users.
• Participate in an on-call rotation.

Skills

Analytical problem solving

Communication skills

Scripting & automation

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Workflow Studio

IntegrationHub

MID Server

CMDB concepts

Job description

THE OPPORTUNITYWe are seeking an experienced ServiceNow Developer to build and maintain solutions across IT Service Management (ITSM) and custom-scoped applications.THE TEAMThis role is on our Software Integration and Administration team, which consists of closely-knit team members who value diverse skills, experiences, and perspectives. Our team is constantly evolving, requiring a high degree of adaptability and initiative. We foster a collaborative environment where you’ll receive the support you need to master new technologies, grow your skill set, and contribute to our collective success.Location & Hours: This is a full-time, on-site position located at our Little Rock, Arkansas headquarters. A high level of attendance is required as an essential function of this position.No immigration sponsorship (ex. H-1B, TN, STEM OPT) is available for this position

ROLES & RESPONSIBILITIES

• The responsibilities below represent the core functions of the role and are not an exhaustive list of all duties.
• Develop and configure ServiceNow solutions (workflows, scripting, integrations, UI, and extensions).
• Ensure platform stability, performance, and upgrade-readiness using best practices.
• Deliver production-ready solutions and balance declarative with programmatic development.
• Architect and automate business processes while identifying needs through team coordination.
• Build strong relationships with vendors and clients to meet quality standards.
• Write and maintain high-quality code that remains stable through upgrades.
• Proactively identify solutions to business-impacting IT issues.
• Translate business goals into technical requirements while acting as a bridge between infrastructure teams and end-users.
• Participate in an on-call rotation.

REQUIRED SKILLS

• Authorization to work in the United States without sponsorship
• Ability to work onsite at Corporate Headquarters in Little Rock, AR
• ServiceNow Certified Application Developer (CAD) certification
• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Three or more years of hands-on ServiceNow development experience
• Experience with Workflow Studio and IntegrationHub
• Hands-on integration experience using MID Servers
• Strong understanding of the ServiceNow data model and CMDB concepts
• Analytical and problem-solving abilities
• Excellent oral and interpersonal communication skills
• Proficient in scripting and automation, with strong system analysis and client-solution skills
• Experience leveraging AI-assisted development tools to accelerate coding, troubleshooting, and platform configuration

MINIMUM YEARS OF EXPERIENCE

• 3 Year s

DESIRED SKILLS

• Skilled at working within a team-oriented, collaborative environment
• Familiarity with ServiceNow App Engine Studio (AES)
• Strong technical documentation skills

About Us

Dillard's was founded by William T. Dillard in 1938 in Nashville, Arkansas with an $8,000 investment in a hometown department store.Today, Dillard's, Inc. ranks among the nation's largest fashion retailers – operating 250 Dillard's locations and 32 clearance centers spanning29 states and an Internet store at www.dillards.com. The company focuses on delivering style, quality and value to its customers by offering premium fashionapparel, beauty and home collections from both national and exclusive brand sources. Dillard's complements this curated merchandise assortment with exceptional,client-focused customer care.