ServiceNow Developer

Aven Hospitality; Frisco, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

PTO 25 days

Medical benefits

Parental leave

Job summary

Aven Hospitality in Frisco, TX is seeking an experienced ServiceNow Technical Lead/Developer to drive platform direction and deliver scalable, secure solutions.

The role combines governance with hands-on development of ITSM, CMDB, and Service Catalog, including integrations, scripting, and deployments. Hybrid schedule with travel as needed.

Qualifications

• 5+ years of ServiceNow development and administration experience
• Expertise in ITSM, CMDB, and Service Catalog
• Strong JavaScript and Glide API knowledge
• Experience with REST/SOAP integrations
• Understanding of ITIL/ITSM processes
• Strong problem-solving and communication skills

Responsibilities

• Lead platform governance, standards and best practices for ServiceNow
• Define platform roadmap and architecture alignment with ITIL/ITSM
• Design and implement ServiceNow solutions including workflows and apps
• Configure ITSM, CMDB, and Service Catalog modules
• Develop scripts: Business Rules, Client Scripts, UI Policies, Script Includes
• Recommend configuration vs customization strategies
• Design automated workflows and drive process improvements
• Lead development lifecycle activities including testing and deployment
• Support enhancements and production issues, manage upgrades/releases
• Develop integrations with enterprise systems and manage CMDB
• Mentor team members, perform code reviews and maintain documentation

Skills

ServiceNow

ITSM

CMDB

Service Catalog

JavaScript

Glide API

REST/SOAP

ITIL

Integrations

Leadership

Job description

# **ServiceNow Technical Lead / Developer****Reports To**Director, Global IT Support & Collaboration Services**Position Summary**We are seeking an experienced ServiceNow Technical Lead / Developer to provide both strategic leadership and hands-on development expertise for the ServiceNow platform. This role is responsible for defining platform direction, guiding architecture and design decisions, and developing scalable, secure, and efficient ServiceNow solutions that support enterprise service management and workflow automation.The ideal candidate will serve as the primary technical lead for the platform, bridging business requirements with platform capabilities while also designing, developing, configuring, and supporting ServiceNow solutions. This role combines SME-level ownership with developer-level execution, ensuring strong governance, high-quality delivery, and long-term platform sustainability.# Key Responsibilities## Platform Leadership, Strategy & Governance* Serve as the primary technical lead and subject matter expert for the ServiceNow platform.* Define and enforce platform governance, standards, and best practices.* Provide strategic direction for ServiceNow roadmap and architecture.* Ensure alignment with ITSM/ITIL and enterprise standards.## Solution Architecture, Development & Configuration* Design and implement ServiceNow solutions including workflows and applications.* Configure ITSM, CMDB, and Service Catalog modules.* Develop scripts: Business Rules, Client Scripts, UI Policies, Script Includes.* Recommend configuration vs customization strategies.## Workflow Automation & Process Improvement* Design and implement automated workflows.* Drive automation initiatives to improve efficiency.* Identify opportunities to reduce manual effort.## Implementation, Delivery & Platform Support* Lead development lifecycle activities including testing and deployment.* Support enhancements and production issues.* Manage platform upgrades and releases.## Integration, CMDB & Data Management* Develop integrations with enterprise systems.* Maintain CMDB and ensure data integrity.* Manage data imports and transformations.## Stakeholder Engagement, Mentorship & Documentation* Gather requirements and translate into technical solutions.* Mentor team members and perform code reviews.* Maintain technical documentation and reports.# Required Qualifications* 5+ years of ServiceNow development and administration experience* Expertise in ITSM, CMDB, and Service Catalog* Strong JavaScript and Glide API knowledge* Experience with REST/SOAP integrations* Understanding of ITIL/ITSM processes* Strong problem-solving and communication skills# Preferred Qualifications* ServiceNow certifications (CSA, CAD, CIS)* Experience with ITOM, HRSD, or CSM modules* Agile/Scrum experience* Enterprise-scale ServiceNow environment experience# **Location**This role is based out of our Frisco, TX office and follows a hybrid schedule (2–3 days per week in office), with travel as needed.**What We Offer**We believe great work deserves great support. Here’s what you can expect:* Very competitive compensation* Generous Paid Time Off (25 PTO days)* 8 Hours Annually Volunteer Time Off (VTO)* Comprehensive medical, dental, and wellness program* 12 weeks paid parental leave* Flexible working arrangements* Formal and informal reward, recognition, and acknowledgement programs* Fun and engaging employee development events**Reasonable Accommodation**Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact UsDeterminations on requests for reasonable accommodation will be made on a case-by-case basis.**Affirmative Action**Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW**Reasonable Accommodation**Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact UsDeterminations on requests for reasonable accommodation will be made on a case-by-case basis.**Affirmative Action**Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW