ServiceNow Developer

Socket.dev; Fairfax (VA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Everforth ECS in Fairfax, VA is hiring a ServiceNow Developer to design, develop, and enhance automated workflows and applications in a hybrid work setting. You will gather requirements from government stakeholders, customize forms, catalogs, and integrations, and deliver scalable solutions within an Azure-based environment, focusing on end-user experience and operational efficiency.

Join a dynamic team delivering modern IT service delivery for government missions with emphasis on automation,

Qualifications

• Bachelor's degree or equivalent practical experience in a STEM field.
• Security clearance and DoD IAT Level II or higher required/until active.
• Experience configuring ServiceNow workflows and ITSM modules.

Responsibilities

• Design and implement automated ServiceNow workflows and applications.
• Develop custom ServiceNow forms, catalogs, and approval processes.
• Create deployment tooling, troubleshooting, monitoring, and diagnostics scripts.
• Collaborate with stakeholders to identify automation opportunities and improve processes.
• Create dashboards and analytics for operational insight and performance.
• Safeguard and share enterprise data within governance guidelines.
• Troubleshoot issues across custom apps, workflows, and integrations.
• Propose new platform capabilities to improve efficiency and user experience.

Skills

ServiceNow

JavaScript

Workflow design

REST APIs

SaaS tools

Analytical thinking

Communication skills

Education

Bachelor's degree in Computer Science, Information Systems, or STEM

DoD 8140 IAT Level II Security+ or higher

ServiceNow Certified Application Developer or AWS Solution Architect Associate

High School Diploma + 9+ years experience

Tools

Flow Designer

App Engine Studio

ServiceNow Admin

Job description

Everforth ECS is seeking multiple experienced, outcome-driven ServiceNow Developers, one in our Fairfax, VA office in a hybrid capacity to support U.S. Government Mission Partner Enclaves. This individual will be responsible for designing, developing, and enhancing the ServiceNow solutions, with a focus on workflow automation, platform customization, and business process improvement.

The ServiceNow Developer is responsible for guiding governance discussions, gathering and analyzing business and technical requirements, and proposing scalable technical solutions that enhance end-user support, ticketing, auditing, and business process automation within an existing Azure tenant-based environment. Working closely with government stakeholders, program leadership, and engineering teams, this individual will design and customize ServiceNow workflows, forms, catalogs, and applications that improve operational efficiency and modernize service delivery.

The successful candidate will leverage ServiceNow's low-code/no-code capabilities, Flow Designer, App Engine Studio, JavaScript, and platform development tools to automate business processes and deliver scalable solutions across the ServiceNow platform. The ideal candidate is equally comfortable engaging with customers to understand business challenges as they are developing custom workflows, building applications, integrating enterprise systems, and delivering innovative solutions that improve the user experience.

Key Responsibilities:

• Integrate with, and support, a team of subject matter experts in a highly agile environment to implement best in class multi-Cloud solutions for large DoD program(s).
• Design and implement automated workflows.
• Develop:
  • Custom ServiceNow applications, forms, catalogs, and approval processes.
  • Tools and scripts to automate deployment, troubleshooting, monitoring, and diagnostics.
• Collaborate with business stakeholders to identify opportunities for workflow automation and process improvement.
• Create dashboards, reports, and performance analytics that provide operational insight.
• Ensure the effective safeguarding and sharing of enterprise data.
• Troubleshoot and resolve issues with custom applications, workflows, integrations, and automation.
• Recommend new platform capabilities and automation opportunities to improve efficiency and customer experience.
• Other duties, as assigned.

Salary Range: $120,000-160,000

General Description of Benefits

Qualifications

• U.S. Citizen.
• Active DoD Secret security clearance.
• Bachelor's degree in Computer Science, Information Systems Management, or similar Science, Technology, Engineering, or Mathematics (STEM) discipline OR equivalent experience OR alternatively,High School Diploma and 9+ years of relevant experience.
• Required active certifications:
  • DoD 8140 IAT Level II Security+ or higher(Security+ or CISSP preferred)
  • SAA-C03 AWS Certified Solutions Architect - Associate ORServiceNow Certified Application Developer
• Ability to work in a hybrid capacity in Fairfax, VA (up to 3 days in office).
• Ability to travel <20% throughout the lifespan of the Program to CONUS / OCONUS customer sites and government installations.
• 5+ years of progressive, hands-on experience supporting ServiceNow and/or similar SaaS tools.
• Strong experience configuring and customizing ServiceNow workflows using: Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Service Catalog, Notifications, ACLs, etc.
• Experience:
  • Administering ITSM modules including Incident, Change, Problem, Request, and Knowledge Management.
  • Developing REST API integrations between ServiceNow and enterprise applications.
• Strong:
  • JavaScript experience; TypeScript experience is a plus.
  • Problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
• Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management)