ServiceNow Developer

NexTech Solutions; Arlington (TN); On-site; USD 95,000 - 120,000; Full time

Job summary

NexTech Solutions seeks an experienced ServiceNow Developer to expand and improve an established ServiceNow environment in Memphis, TN. The role focuses on forms, workflows, automations, catalog items, and portal-based request experiences.

The ideal candidate will have hands-on ITSM, Flow Designer, and Service Catalog development experience, with a passion for practical, scalable ServiceNow solutions and future CMDB alignment. Onsite work preferred in Memphis.

Qualifications

• Hands-on ServiceNow development and configuration experience.

Responsibilities

• Design, build, and enhance forms, workflows, and automations within ServiceNow
• Develop and maintain ITSM solutions related to incidents, requests, and other core service management processes
• Create and support Service Catalog items, request forms, and portal-based workflows
• Use Flow Designer to automate business and IT processes
• Improve the usability, functionality, and scalability of the existing ServiceNow environment
• Ensure new development aligns with the organizations future CMDB architecture
• Troubleshoot platform issues and recommend practical improvements
• Partner with IT and business stakeholders to understand requirements and translate them into effective ServiceNow solutions
• Maintain clear documentation for configurations, workflows, and development changes

Skills

ServiceNow development

ITSM

Flow Designer

Service Catalog

Portal workflows

Requirements gathering

Troubleshooting

Documentation

Tools

ServiceNow Studio

REST APIs

MID Server

Job description

Location: Memphis, TN | Onsite Preferred

Overview

We are seeking an experienced ServiceNow Developer to help expand and improve an established ServiceNow environment. This role will focus heavily on developing forms, workflows, automations, catalog items, and portal-based request experiences.

The ideal candidate will have strong hands-on experience with IT Service Management, Flow Designer, and Service Catalog development. This is a great opportunity for someone who enjoys building practical ServiceNow solutions and helping shape a platform for future growth.

Responsibilities

• Design, build, and enhance forms, workflows, and automations within ServiceNow
• Develop and maintain ITSM solutions related to incidents, requests, and other core service management processes
• Create and support Service Catalog items, request forms, and portal-based workflows
• Use Flow Designer to automate business and IT processes
• Improve the usability, functionality, and scalability of the existing ServiceNow environment
• Ensure new development aligns with the organizations future CMDB architecture
• Troubleshoot platform issues and recommend practical improvements
• Partner with IT and business stakeholders to understand requirements and translate them into effective ServiceNow solutions
• Maintain clear documentation for configurations, workflows, and development changes

Required Skills

• Hands-on ServiceNow development and configuration experience
• Strong experience with ITSM, particularly incident and request management
• Experience building forms, workflows, and process automations
• Proficiency with ServiceNow Flow Designer
• Experience developing and maintaining Service Catalog items
• Experience supporting portal-based request forms and workflows
• Ability to gather requirements and turn business needs into technical solutions
• Strong troubleshooting, communication, and documentation skills
• Ability to work onsite in Memphis, Tennessee

Preferred Qualifications

• Experience designing solutions that align with CMDB architecture and best practices
• Knowledge of CMDB planning, implementation, or data relationships
• Experience working with REST APIs, MID Servers, or external data hubs
• Familiarity with ServiceNow portal development and user experience improvements
• ServiceNow certifications or relevant platform training
• Experience improving or expanding an established ServiceNow environment