ServiceNow Data Leader — CMDB, Discovery & AI Automation

Cardinal Health; Juneau (AK); On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical, dental & vision

Paid time off

Health savings account

401k plan

Early access to wages (myFlexPay)

FSAs

Disability coverage

Work-Life resources

Parental leave

Job summary

Cardinal Health is seeking a Manager, ServiceNow Data Team to oversee governance, support, and continuous improvement of CMDB, Discovery, CSDM, EA Workspace, reporting, and AI-driven automation. This role ensures accurate IT data to support operations, service management, and strategic decision making.

You will lead global teams in the US, Manila, and India, drive data governance, dashboards, and executive reporting, and shape automation strategies within ServiceNow and IT Operations to improve

Qualifications

• 8-12 years of experience preferred.
• Bachelor's degree in related field, or equivalent work experience, preferred.
• 3+ years of leadership experience managing technical teams, including offshore resources preferred.
• Strong knowledge of ITIL processes, configuration management, enterprise architecture, and data governance preferred.
• Experience implementing AI, automation, and analytics solutions within ServiceNow preferred.

Responsibilities

• Lead, mentor, and manage the ServiceNow Data Team across global teams.
• Govern and maintain the ServiceNow CMDB with data accuracy and compliance.
• Oversee ServiceNow Discovery operations and CI reconciliation.
• Drive adoption of the Common Service Data Model (CSDM).
• Manage Enterprise Architecture Workspace with application portfolio oversight.

Skills

ServiceNow

IT governance

Leadership

AI & automation

Data analytics

Education

Bachelor's degree

Tools

CMDB

MID Servers

Job description

Cardinal Health is seeking a Manager, ServiceNow Data Team to oversee governance, support, and continuous improvement of CMDB, Discovery, CSDM, EA Workspace, reporting, and AI-driven automation. This role ensures accurate IT data to support operations, service management, and strategic decision making.

You will lead global teams in the US, Manila, and India, drive data governance, dashboards, and executive reporting, and shape automation strategies within ServiceNow and IT Operations to improve