ServiceNow - CMDB Admin (Remote role in the US)

NTT America, Inc.; Plano (TX); Remote; USD 71,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer 401k match

Paid time off

Flexible spending or health savings

Job summary

NTT DATA seeks a ServiceNow CMDB Admin to maintain the CMDB data model and ensure data integrity in a remote US role. The specialist will govern standards, data quality, and CI lifecycle, collaborating with infrastructure and application teams to support ITSM and asset management.

Responsibilities include audits, reconciliation, dashboards, and continuous CMDB improvements, with a focus on Service Mapping, Discovery, and CI relationships. Strong communication is essential.

Qualifications

• 3+ years of ServiceNow administration experience.
• 2+ years CMDB administration including CSDM, Discovery and Service Mapping.
• Bachelor degree or equivalent IT experience; strong communicator.

Responsibilities

• Administer and maintain the ServiceNow CMDB and data model.
• Govern CMDB standards, data quality, and governance processes.
• Monitor CI accuracy and compliance; support Discovery and Service Mapping.
• Maintain CI classes, relationships, and identification rules.
• Create CMDB dashboards and health reports; troubleshoot issues.
• Collaborate with infrastructure and application teams; support ITSM and Asset Management.
• Drive continuous improvement in CMDB operations.

Skills

ServiceNow administration

CMDB administration

CSDM knowledge

Discovery & Service Mapping

Data governance

CI lifecycle management

Dashboard reporting

Analytical troubleshooting

Education

Bachelor degree or equivalent IT

Tools

ServiceNow

ITIL foundations

Reporting dashboards

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a ServiceNow - CMDB Admin (Remote role in the US) to join our team in Plano, Texas (US-TX), United States (US).

This is a remote role in the US. Must be able to work MST time zone. Only GC or US Citizens will be considered.

ServiceNow CMDB Administrator

Role Summary

The ServiceNow CMDB Administrator is responsible for maintaining the integrity, governance, and operational effectiveness of the Configuration Management Database (CMDB). This role ensures accurate configuration item data, supports Service Mapping and Discovery initiatives, and enables ITSM and Asset Management processes through reliable configuration management practices.

• Administer and maintain the ServiceNow CMDB and data model.
• Manage CMDB governance, standards, and data quality processes.
• Monitor Configuration Item (CI) accuracy and compliance.
• Support Discovery, Service Mapping, and CMDB integrations.
• Maintain CI classes, relationships, and identification rules.
• Perform audits, reconciliation, and remediation activities.
• Develop CMDB dashboards and health reports.
• Collaborate with infrastructure and application teams.
• Support ITSM and Asset Management processes using CMDB data.
• Troubleshoot CMDB issues and drive continuous improvement.

Basic Qualifications

• 3+ years of ServiceNow administration experience.
• 2+ years of CMDB administration experience including:
  • Knowledge of CSDM, Discovery, and Service Mapping
  • Experience with data governance and CI lifecycle management.

Preferred Qualifications

Analytical and troubleshooting skills

Bachelor degree or equivalent experience in IT or related field.

Experience with reporting and dashboard creation

Excellent communication and stakeholder management skills.

Certifications

• ServiceNow Certified System Administrator (CSA) (Required)
• ServiceNow Certified Implementations Specialist (CIS) – Data Foundations (Required)
• ServiceNow Certified Implementation Specialist (CIS) – Discovery (preferred)
• ServiceNow Certified Implementation Specialist (CIS) – Service Mapping (preferred)
• ITIL Foundation Certification (preferred)

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $71,000-$120,000.

Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).