ServiceNow Business Analyst

100 Raymond James & Associates, Inc.; Saint Petersburg (FL); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life Insurance

Retirement savings plan

Paid time off

Job summary

Raymond James is seeking a ServiceNow Business Analyst for the ServiceNow Platform Team within the Service Management Solutions Team. You will collaborate with business owners, product owners, and development teams to analyze, document, and drive implementation of ServiceNow capabilities.

You will participate in agile ceremonies, maintain requirements, and ensure alignment with business goals while supporting multiple locations and a hybrid in-office schedule.

Qualifications

• Minimum 1–2 years documenting and analyzing business processes as end-user agile stories.
• Familiarity with FSO, ITSM, ITOM, IRM, PRF processes is a plus.
• Scrum Master skills would be preferred.

Responsibilities

• Manage stakeholders, collect requirements, and design solutions to meet business process and application requirements.
• Establishes story acceptance criteria and metrics; ensure clear end-user stories for development.
• Translate technical complexities to business owners to drive solutions and align with agile teams.

Skills

Business analysis

Agile user stories

Scrum Master (preferred)

Education

Bachelor's in Business Administration

Bachelor's in Computer and Information Science

High School Diploma

Tools

ServiceNow

Job description

Job Description Summary Note: This position will follow our hybrid work model, we expect the selected candidate to be in office 3 days per week at one of the following office locations: St, Petersburg, FL, Southfield, MI, or Memphis, TN. This role is not eligible for Work Visa sponsorship, either currently or in the future.

Raymond James is seeking a ServiceNow Business Analyst for the ServiceNow Platform Team within the Service Management Solutions Team. The Service Management Solutions Team provides technology solutions and support across the entire Raymond James Organization built on the ServiceNow platform. As a ServiceNow Business Analyst, you will work closely with business owners across the Raymond James organization to maintain a solid knowledge of the functional capabilities of the various areas on the ServiceNow platform. You will use agile methods to analyze, define and document requirements. You will work with business owners, the development team(s), and leadership to drive consensus on scope, design, and implementation decisions. You will also conduct agile ceremonies to your assigned area of focus.

Essential Duties and Responsibilities

• Manage stakeholders, collect requirements, and design solutions to meet business process and application requirements.
• Establishes story acceptance criteria, necessary metrics, and overall intent/goal.
• Translates technical complexities to business owners to drive solutions.
• Communication and coordination between the relevant business owners and the agile development team.
• Ensures the scrum team has a clear understanding of end-user stories to be developed in the system.
• Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed).
• Communication and coordination between the relevant business owners and the agile development teams.
• Participates in sprint reviews by representing business owner's interests and coordinating with them to elicit feedback.
• Performs other duties and responsibilities as assigned.

Education / Previous Experience

Must have a solid background in business process and requirements gathering. Minimum of one (1) to two (2) years of experience documenting and analyzing business processes in the form of end-user agile stories. Familiarity with the FSO, ITSM, ITOM, IRM, PRF processes a plus. Scrum Master skills would be preferred.

Licenses / Certifications

None required.

Education

Business Administration (Bachelor's), Computer and Information Science (Bachelor's), High School (HS) (Required).

Work Experience

General Experience - 7 to 12 months.

Travel

Less than 25%.

Salary & Benefits

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

Company Culture

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start - or continue - growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint.

Equal Opportunity Employer

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.