ServiceNow ATF Developer

AgreeYa Solutions; Irving (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

AgreeYa Solutions in Texas is seeking a ServiceNow ATF Developer to design, build, and maintain automated regression and functional tests using ATF across ITSM, ITAM, CMDB/CSDM and related modules in a regulated banking environment.

You will collaborate with platform owners, developers, product/process owners, and risk/compliance teams to embed test automation into the SDLC and release management, ensuring high-quality deployments with auditability and traceability.

Qualifications

• 3–7+ years of ServiceNow experience with hands-on ATF and platform testing/QA automation.
• Strong understanding of ITIL/ITSM processes, especially Knowledge, Change Enablement and Service Lifecycle.
• Working knowledge of ServiceNow configuration concepts: forms, flows/workflows, ACLs, business rules, client scripts.

Responsibilities

• Develop and maintain ATF test suites for ServiceNow applications across ITSM, ITAM/VR, CMDB/CSDM and related modules.
• Create reusable ATF assets: test steps, shared data, setup/teardown patterns, and modular designs for scalability.
• Build automated regression packs for platform upgrades, monthly releases, and high-risk changes.
• Implement reliable test data fixtures and protect tests from environment/test-data drift.
• Audit and validate test outcomes, including routing, SLAs, change enablement workflows, and knowledge workflows.
• Collaborate with process owners to translate requirements into acceptance criteria and test cases.
• Integrate ATF execution into release pipelines and support evidence collection and traceability.

Skills

ServiceNow

ATF

QA automation

ITIL/ITSM

SDLC

Education

Bachelor’s degree in Computer Science/IT/Engineering

Tools

ServiceNow configuration

Flow/Workflow design

ACLs and business rules

Job description

ServiceNow ATF Developer designs, builds, and maintains automated regression and functional test cases using ServiceNow Automated Test Framework (ATF) to ensure platform reliability across ITSM, ITAM, AIOps, SecOps, CMDB/CSDM and enterprise workflows in a regulated banking environment. This role partners with platform owners, developers, product/process owners, and risk/compliance teams to embed test automation into the bank’s SDLC and release management practices, ensuring high-quality deployments with strong auditability, traceability, and control adherence.

Key Responsibilities

• Develop and maintain ATF test suites for ServiceNow applications including ITSM (Incident, Change, Problem, Request/Service Catalog, Knowledge), ITAM/VR, CMDB/CSDM and other enabled modules as applicable.
• Create reusable ATF assets: test steps, shared test data, setup/teardown patterns, and modular test designs for scalability.
• Build automated regression packs for:
• Platform upgrades (e.g., family releases)
• Monthly releases/sprints
• High-risk changes impacting critical workflows
• Implement reliable data setup strategies (fixtures) and protect tests from flakiness caused by environment/test-data drift.
• Ensure automated tests validate ITIL-aligned process outcomes, including:
• Correct routing/assignment and SLA triggers
• Change Enablement workflows (approvals, CAB, risk calculation, blackout windows)
• Knowledge workflows (article lifecycle, visibility, governance)
• Partner with process owners to translate requirements into acceptance criteria and test cases that verify controls and outcomes.
• Integrate ATF execution into the bank’s release pipeline and deployment process (e.g., scheduled test runs, pre/post-deployment validations).
• Support automated evidence collection for releases—test execution results, defect logs, and traceability to user stories/changes.
• Establish gating criteria (pass/fail thresholds) for promoting changes across environments.
• Expand automation coverage based on risk and production defect trends (shift-left testing).
• Troubleshoot test failures and distinguish between:
• Environmental issues
• Test script fragility/data issues
• Document defects with reproducible steps and collaborate with developers to resolve issues quickly.

Required Qualifications

• 3–7+ years of ServiceNow experience, with 1-2 yrs hands-on focus on ATF and platform testing/QA automation.
• Strong understanding of ITIL/ITSM processes, especially:
• Knowledge Management
• Experience with SDLC and release management in controlled environments (preferably banking/financial services).
• Working knowledge of ServiceNow configuration/development concepts:
• Forms, flows/workflows, ACLs, business rules, client scripts
• Strong analytical troubleshooting skills and ability to triage failures across complex workflows.

Education Required:

• Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent practical experience.

About AgreeYa

• AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information. AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.