ServiceNow Architect - Remote

ReqRoute; San Francisco (CA); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a ServiceNow Architect to lead implementations and drive project success. In this pivotal role, you will guide development efforts, mentor teams, and ensure adherence to best practices in architecture and design. You will also contribute to cloud initiatives and API governance, making a significant impact on the organization’s technical direction. If you are passionate about leveraging technology to add value and improve processes, this opportunity is perfect for you.

Qualifications

• Experience leading ServiceNow implementations and architecture design.
• Strong background in API management and cloud services (Azure, AWS).

Responsibilities

• Lead ServiceNow implementations and ensure project success.
• Mentor teams and improve implementation methodologies based on feedback.

Skills

ServiceNow

API Management

Azure

AWS

Microservices

Mentorship

Project Management

Job description

Job Responsibilities

1. Lead ServiceNow implementations in architecture, design, development, and deployment.
2. Guide ServiceNow development efforts and provide direct mentorship to teams.
3. Ensure successful delivery of projects in terms of system functionality, client satisfaction, and business requirements achievement.
4. Design, create, and manage ServiceNow architecture, including orchestration, CRM, integration services, and CMDB.
5. Assist with Enterprise Architecture standards, including standing up ARB, architecture design templates, and related activities.
6. Support structuring and governance for an API-led organization, including writing, implementing, managing, and governing APIs.
7. Contribute to Azure and AWS initiatives for building microservices and APIs.
8. Establish and oversee the technical readiness and strategic direction of applications and systems.
9. Identify opportunities to add value to the business.
10. Provide technical expertise, development estimates, and assumptions for new projects.
11. Drive continuous improvement of implementation methodologies and service offerings based on client feedback.
12. Stay updated on new ServiceNow platform developments, releases, features, and functionalities.
13. Ensure adherence to organizational change management processes.
14. Create and promote reusable technical work products to enhance team efficiency.
15. Establish and communicate technical standards and procedures.
16. Recommend tools and methods to improve team productivity.
17. Mentor junior developers and technical analysts to uphold high standards of work.
18. Ensure all technical and functional work meets quality standards.
19. Conduct technical reviews as needed.

Experience with ServiceNow Customer Service Management (CSM) implementation is a plus.