ServiceNow Architect

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

A government technology organization in Washington, DC is seeking a ServiceNow Architect to design and implement solutions aimed at improving IT services. The ideal candidate will have a strong background in architecting ServiceNow solutions, proven leadership in technical teams, and expertise in ITSM and integration techniques. This contract role demands a Bachelor’s degree in Computer Science or equivalent experience and relevant certifications, with a focus on collaboration and compliance.

Qualifications

• ServiceNow Certified Technical Architect (CTA) preferred.
• Proven experience architecting complex ServiceNow solutions.
• In-depth knowledge of ServiceNow modules such as ITSM, ITOM, ITFM, HRSD, PPM and SPM.

Responsibilities

• Design end-to-end ServiceNow solutions aligning with business objectives.
• Provide technical leadership and mentoring to teams.
• Collaborate with stakeholders to gather business requirements.
• Develop the ServiceNow platform using JavaScript and other technologies.
• Implement integrations between ServiceNow and enterprise systems.
• Optimize ServiceNow performance and ensure compliance with standards.

Skills

ServiceNow solutions architecture

JavaScript

REST APIs

SOAP

Performance optimization

Stakeholder collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow platform

GlideScript

HTML

CSS

Job description

Overview

Client is looking for a ServiceNow Architect who will use their knowledge and experience of the ServiceNow product to architect a solution that meets the ITSM, ITAM and change management needs of IT projects across DC.

The Client is the central technology organization of the District of Columbia Government. Client develops, implements, and maintains the District’s technology infrastructure; develops and implements major enterprise applications; establishes and oversees technology policies and standards for the District; provides technology services and support for District agencies, and develops technology solutions to improve services to businesses, residents and visitors in all areas of District government.

Responsibilities

• Solution Architecture: Design end-to-end ServiceNow solutions that align with business objectives and requirements. Develop technical architecture, data model, integrations, and workflows to support business processes.
• Technical Leadership: Provide technical leadership and guidance to development teams, ensuring adherence to best practices, standards, and methodologies. Mentor team members on ServiceNow platform capabilities and implementation strategies.
• Requirements Analysis: Collaborate with stakeholders to gather and analyze business requirements. Translate requirements into technical specifications and design documents.
• Platform Development: Develop the ServiceNow platform using JavaScript, GlideScript, HTML, and CSS to meet specific business needs. Configure workflows, forms, UI policies, and catalog items.
• Integration: Design and implement integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, MID Servers, and other integration techniques. Ensure data integrity and security in integrations.
• Performance Optimization: Identify opportunities to optimize ServiceNow performance and scalability. Implement performance tuning measures and monitor system performance to ensure optimal operation.
• Governance and Compliance: Ensure adherence to governance, compliance, and security standards in ServiceNow implementations. Implement security controls, access restrictions, and audit mechanisms as necessary.
• Documentation and Training: Create technical documentation including design documents, architecture diagrams, and configuration guides. Provide training and knowledge transfer to team members and end-users.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent work experience.
• ServiceNow Certified Technical Architect (CTA) and Certified Implementation Specialist (CIS) certifications preferred.
• Proven experience architecting and implementing complex ServiceNow solutions in enterprise environments.
• In-depth knowledge of ServiceNow platform architecture, modules, and components.
• Strong knowledge of the following ServiceNow modules: ITSM, ITOM, ITFM, HRSD, PPM and SPM.
• Experience with ServiceNow integrations using REST, SOAP, and other protocols.
• Excellent communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels of the organization.

Contract / Additional Details

• Contract job description includes architectural responsibilities and minimum education/certification requirements.
• Skills required include extensive ServiceNow experience, enterprise architecture background, and experience with ITSM, ITOM, ITFM, HRSD, PPM and SPM modules.
• Minimum years stated for various capabilities are provided as part of the contract expectations.