ServiceNow Architect

Bright Vision Technologies; SOUTH PLAINFIELD (NJ); Remote; USD 100,000 - 180,000; Full time

Job summary

Bright Vision Technologies is seeking a ServiceNow Architect to lead the design, governance, and multi-year roadmaps across ITSM, ITOM, HRSD, CSM, SecOps, and custom apps. The role combines platform mastery with enterprise judgment to drive data, integration, security, and customization standards that keep the platform scalable and aligned with business priorities.

The ideal candidate brings enterprise-scale ServiceNow experience, strong influence with engineering, business, and executives, and

Qualifications

• Bachelor’s or Master’s degree in CS, IS, or a related field.
• 12+ years of ServiceNow experience with architecture/leadership.
• Deep expertise across ServiceNow modules and data model.
• Hands-on with IntegrationHub, REST APIs, complex integrations.
• Experience with CMDB, discovery, and service mapping.
• Security, ACLs, and scalable role design.
• Upgrades, release planning, and governance.
• Excellent communication and stakeholder management.
• ServiceNow CTA, CIS, or CSA certifications.

Responsibilities

• Define platform architecture across ITSM, ITOM, HRSD, CSM, SecOps, and custom apps.
• Lead architecture reviews and governance for changes across ServiceNow modules.
• Establish data model standards and CMDB design.
• Drive CMDB discovery, service mapping, and data quality.
• Architect integrations via IntegrationHub, MID Servers, REST/SOAP APIs.
• Oversee platform security, ACLs, and role design at scale.
• Lead major upgrades, release planning, and health initiatives.
• Mentor developers and admins on best practices.
• Coordinate with security and compliance teams.

Skills

ServiceNow architecture

Enterprise architecture

IntegrationHub

REST APIs

CMDB design

Security & ACLs

Upgrades & governance

Stakeholder management

Leadership & mentoring

Certification (CTA/CIS/CSA)

Education

Bachelor’s or Master’s degree in CS/IS

Tools

IntegrationHub

Job description

ServiceNow Architect - Remote

Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States.

This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.

Job Title: ServiceNow Architect

Location: 100% Remote (U.S.)

Position Type: Full-time, Direct W2

Salary Range: $100,000–$180,000 Annually

Experience Required: 12+ years

Sponsorship: U.S. Citizens, Green Card Holders, EAD Holders, and H-1B transfer candidates are encouraged to apply. We are unable to sponsor new H-1B visa petitions for this position.

Job Summary:

We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders.

Key Responsibilities

• Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains.
• Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules.
• Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design.
• Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs.
• Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns.
• Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles.
• Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time.
• Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization.
• Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically.
• Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs.
• Mentor developers, admins, and tech leads on ServiceNow best practices.
• Coordinate with security and compliance teams to ensure the platform meets regulatory obligations.
• Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later.
• Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• 12 or more years of ServiceNow experience, with significant time in architecture or technical leadership roles.
• Deep expertise across multiple ServiceNow modules.
• Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals.
• Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios.
• Experience designing CMDB, discovery, and service mapping implementations.
• Strong understanding of platform security, ACLs, and role design at scale.
• Experience leading major upgrades and release planning.
• Excellent communication and stakeholder management skills.
• ServiceNow CTA, CIS, or CSA certifications.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) credential.
• Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features.
• Exposure to multi-instance, multi-region ServiceNow deployments.
• Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP).
• Familiarity with HAM Pro, SAM Pro, or App Engine Studio.

Bright Vision Technologies is an Equal Opportunity Employer.

Equal Employment Opportunity (EEO) Statement

Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.

BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.