Senior ServiceNow Consultant

Bright Vision Technologies; United States; Remote; USD 100.000 - 150.000; Vollzeit

Zusammenfassung

Bright Vision Technologies is seeking a Senior ServiceNow Consultant to lead architecture and governance of the ServiceNow platform. This remote, full-time role requires driving multi-year roadmaps and standards across ITSM, ITOM, HRSD, CSM, SecOps, and custom apps.

The ideal candidate has 8+ years in ServiceNow, strong data model and integration experience, and proven leadership with enterprise-scale implementations. Remote work across the United States is supported.

Qualifikationen

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• Eight or more years of ServiceNow experience with architectural/leadership roles.
• Deep expertise across multiple ServiceNow modules.
• Strong data model, scripting, scoped apps, and platform internals knowledge.
• Hands-on with IntegrationHub, REST APIs, and complex integrations.
• Experience designing CMDB, discovery, and service mapping implementations.
• Strong security, ACLs, and role design understanding at scale.
• Experience leading upgrades and release planning.
• Excellent communication and stakeholder management skills.
• ServiceNow CTA, CIS, or CSA certifications.

Aufgaben

• Define ServiceNow platform architecture across ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom apps.
• Lead architecture reviews and governance for changes across modules.
• Set standards for data models, CMDB, and scoped applications.
• Drive CMDB strategy including discovery and data quality programs.
• Architect integrations with enterprise systems via APIs and event-driven patterns.
• Design platform-wide security models and role-based access controls.
• Lead upgrades and release planning for stable, current platforms.
• Mentor developers and admins on best practices.

Kenntnisse

ServiceNow architecture

Technical leadership

Scripting

Stakeholder management

Communication

Ausbildung

Bachelor's/Master's in CS/IS

Tools

IntegrationHub

REST APIs

CMDB design

Now Assist

Jobbeschreibung

Senior ServiceNow Consultant – Remote

Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States.

This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.

Job Title: Senior ServiceNow Consultant

Location: 100% Remote (United States)

Position Type: Full-time, Direct W2

Salary Range: $100,000-$150,000 Annually

Experience: 6+ years

Sponsorship: U.S. Citizens, Green Card Holders, EAD Holders, and H-1B transfer candidates are encouraged to apply. We are unable to sponsor new H-1B visa petitions for this position.

We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders.

Key Responsibilities

• Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains.
• Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules.
• Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design.
• Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs.
• Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns.
• Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles.
• Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time.
• Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization.
• Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically.
• Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs.
• Mentor developers, admins, and tech leads on ServiceNow best practices.
• Coordinate with security and compliance teams to ensure the platform meets regulatory obligations.
• Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later.
• Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles.
• Deep expertise across multiple ServiceNow modules.
• Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals.
• Hands‑on experience with IntegrationHub, REST APIs, and complex integration scenarios.
• Experience designing CMDB, discovery, and service mapping implementations.
• Strong understanding of platform security, ACLs, and role design at scale.
• Experience leading major upgrades and release planning.
• Excellent communication and stakeholder management skills.
• ServiceNow CTA, CIS, or CSA certifications.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) credential.
• Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features.
• Exposure multi-instance, multi-region ServiceNow deployments.
• Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP).
• Familiarity with HAM Pro, SAM Pro, or App Engine Studio.

Equal Employment Opportunity (EEO) Statement

Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.

BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.