ServiceNow Architect

Anaplan; Chicago (IL); On-site; USD 181,000 - 244,000; Full time

Job summary

Anaplan seeks a ServiceNow Architect to optimize business decision-making through their leading platform. The role requires expertise in ServiceNow modules, exceptional problem-solving abilities, and strong collaboration skills. Candidates will oversee technical discussions and guide strategic process improvements while mentoring team members.

Qualifications

• Experienced with ServiceNow modules including ITSM, CSM, and ITOM.
• Proven skills in API integrations and coaching team members.
• Understands enhancements and upgrades of ServiceNow Platform.

Responsibilities

• Align ServiceNow solutions with business objectives.
• Lead discussions and mentor the ServiceNow team.
• Troubleshoot complex ServiceNow issues effectively.

Skills

REST APIs

SOAP APIs

ServiceNow ITSM

ServiceNow ITAM/HAM

ServiceNow CSM

ServiceNow ITOM

Process Optimization

Mentorship

Education

Bachelor's degree in Computer Science

ServiceNow Application Developer Certification

ServiceNow Certified System Administrator

Job description

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading scenario planning and analysis platform. Our goal is to help our customers outpace their competition and the market.

We are united by our commitment to our customers' success and our Winning Culture, which champions diversity, leadership, ambitious goals, and celebrating wins. Supported by our principles of being strategy-led, values-based, and disciplined in execution, we foster an environment where everyone can thrive and be their authentic selves.

We are looking for a ServiceNow Architect who has comprehensive knowledge of ServiceNow modules, exceptional problem-solving skills, and the ability to collaborate effectively with cross-functional teams. If you're ready to tackle unique challenges, keep reading.

Your Impact

• Align ServiceNow solutions with enterprise architecture, IT strategy, and business objectives.
• Collaborate with stakeholders, analysts, and ServiceNow teams to understand requirements and pain points.
• Lead technical discussions and ensure best practices during development and post-implementation.
• Mentor and collaborate with the ServiceNow team to improve skills and standards.
• Recommend process optimizations for Service Desk, Employee Center, and other platform processes.
• Guide on configuring and optimizing ServiceNow applications and integrations.
• Ensure data accuracy for hardware / software assets within ServiceNow.
• Advise on problem resolution and integration issues.
• Stay updated with ServiceNow best practices, tools, and emerging technologies.
• Lead vendor and consulting staff in development efforts.
• Maintain strong client relationships and communicate technical solutions effectively.
• Troubleshoot complex ServiceNow issues, ensuring effective resolutions.
• Refine requirements and acceptance criteria during story grooming.
• Conduct platform application assessments, including CMDB / CSDM evaluations.

Your Qualifications

• Experience with REST / SOAP APIs.
• Experience with Virtual Agent and Gen AI capabilities.
• Experience with ServiceNow Platform Products : ITSM, ITAM / HAM, SAMP, CSM, ITOM.
• Experience with Scoped / Custom Applications, Integration Hub, and Flow Designer.
• Experience planning and executing ServiceNow Platform upgrades and cloning.
• Bachelor's degree in Computer Science, Engineering, or related fields, or equivalent experience.
• ServiceNow Certifications (latest supported version) : Application Developer, Certified System Administrator.

Base Salary Range

181,000—$244,000 USD

Our Commitment to Diversity, Equity, Inclusion, and Belonging

We value diversity and inclusion, respecting all individuals regardless of gender, orientation, religion, ethnicity, age, neurodiversity, disability, or citizenship. We hire based on merit and encourage you to bring your authentic self to work.

We provide reasonable accommodations for individuals with disabilities during the application and employment process. Please contact us to request accommodations.

Fraud Recruitment Disclaimer

Beware of fraudulent job offers. Anaplan does not extend offers without a thorough interview process and will only communicate via official @anaplan.com email addresses. If in doubt, contact us at [emailprotected]

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Design, Art / Creative, and IT
• Industries : IT Services and Consulting

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