ServiceNow Application Support Specialist

Wipro Ltd.; Sunnyvale (CA); Presencial; USD 60.000 - 149.000; Jornada completa

Descripción de la vacante

Wipro Limited in Sunnyvale, California, is seeking a ServiceNow Application Support professional to bridge functional and technical requirements at the module level. The role involves outlining technical specifications, basic configuration, and troubleshooting initial system issues to ensure smooth operation of ServiceNow modules.

You will gather requirements, assist with configuration and minor customisations, support interface testing, help resolve basic performance or configuration issues,

Formación

• 5–8 years of experience in technical support.

Responsabilidades

• Requirement Gathering-Understand the functional requirements and assist in translating these into technical specifications.
• Configuration and Customisation-Assist in performing coding, configuration, and minor customisations as per defined design and development standards.
• Technology Harmonisation-Support integration testing by validating interface behaviour and identifying basic issues.
• Troubleshooting and optimisation-Support troubleshooting activities and help resolve basic technical issues related to performance or configuration of a specific module.
• Documentation-Assist in preparing user documentation, configuration notes, and testing artefacts for a specific module.

Conocimientos

Technical Support

Descripción del empleo

Wipro Limited in Sunnyvale, California, is seeking a ServiceNow Application Support professional to bridge functional and technical requirements at the module level. The role involves outlining technical specifications, basic configuration, and troubleshooting initial system issues to ensure smooth operation of ServiceNow modules.

You will gather requirements, assist with configuration and minor customisations, support interface testing, help resolve basic performance or configuration issues,