ServiceNow AI Architect

TEKsystems; Arlington (VA); Remote; USD 124,000 - 165,000; Full time

Benefits offered by this job

Medical, dental & vision

Disability benefits

PTO

Job summary

TEKsystems seeks a strategic and technically accomplished ServiceNow AI Architect to lead the enterprise AI vision within the ServiceNow ecosystem. This role partners with ServiceNow leadership and executives to define a multi-year AI roadmap, delivering automation, efficiency, and business transformation across the organization.

The candidate will design scalable AI solutions, governance, and adoption plans while aligning with risk and best practices.

Qualifications

• 10+ years in ServiceNow Service Management, Enterprise Architecture, or Digital Transformation.
• 7+ years hands-on ServiceNow architecture experience.
• 2+ years leading AI, automation, machine learning, or generative AI initiatives.
• Experience integrating ServiceNow with Azure OpenAI, Microsoft Copilot, OpenAI APIs.

Responsibilities

• Develop and own the enterprise ServiceNow AI vision and roadmap.
• Partner with executive leadership and ServiceNow stakeholders to identify AI-driven transformation opportunities.
• Drive strategic planning for current and future ServiceNow AI capabilities.
• Evaluate new ServiceNow AI offerings and make recommendations regarding business value, implementation approach, and investment priorities.

Skills

ServiceNow

Architecture

Enterprise architecture

AI strategy

Roadmap development

ITSM

Stakeholder management

Design and Development

Tools

Azure OpenAI

Microsoft Copilot

OpenAI APIs

Job description

Description

REMOTE, Shift: Mon - Fri, 8am - 5pm EST

PLEASE READ -Ideal candidate has configured and implemented ServiceNow Now Assist into a large enterprise wide org .

OVERVIEW:

We are seeking a strategic and technically accomplished ServiceNow AI Architect to lead our client's enterprise AI vision within the ServiceNow ecosystem. This individual will serve as the organization's primary ServiceNow AI Architect who will be driving AI capabilities, including Now Assist, Generative AI, Predictive Intelligence, AI Agents, Workflow Intelligence, and emerging ServiceNow AI technologies.

This role combines deep architectural expertise with executive-level stakeholder engagement. The ideal candidate will partner closely with ServiceNow leadership, platform owners, enterprise architects, business stakeholders, and technology executives to define and execute a multi-year AI roadmap that drives automation, productivity, operational efficiency, and business transformation.

The ServiceNow AI Architect will be responsible for designing scalable AI solutions, governance frameworks, implementation strategies, and adoption plans while ensuring alignment with organizational objectives, risk management standards, and ServiceNow best practices.

KEY RESPONSIBILITIES:

• Develop and own the enterprise ServiceNow AI vision and roadmap.
• Partner with executive leadership and ServiceNow stakeholders to identify AI-driven transformation opportunities.
• Drive strategic planning for current and future ServiceNow AI capabilities.
• Establish a multi-year roadmap for adoption of.
• Now Assist (THIS WILL BE THE MAIN FOCUS TO START with ITSM)
• AI Agents
• Predictive Intelligence
• Virtual Agent
• Workflow Intelligence
• Document Intelligence
• Generative AI capabilities
• Emerging ServiceNow AI products and releases
• Evaluate new ServiceNow AI offerings and make recommendations regarding business value, implementation approach, and investment priorities.

Skills

Servicenow, Architecture, Enterprise architecture, Solution architecture, AI, Roadmap, ITSM, Design, Development, Implementation, Service design, stakeholder management

Top Skills Details

Servicenow,Architecture,Enterprise architecture,Solution architecture,AI,Roadmap,ITSM,Design,Development,Implementation,Service design

Additional Skills & Qualifications

ServiceNow CTA

Experience integrating ServiceNow with: Azure OpenAI, Microsoft Copilot, OpenAI APIs

10+ years of ServiceNow Service Management, Enterprise Architecture, or Digital Transformation experience.

7+ years of hands-on ServiceNow architecture experience.

2+ years leading AI, automation, machine learning, or generative AI initiatives.

Proven track record delivering enterprise ServiceNow transformations.

Experience creating technology roadmaps and presenting to executive leadership teams.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Arlington, VA.

Pay and Benefits

The pay range for this position is $90.00 - $120.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Arlington, VA.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.