ServiceNow App Dev Eng II, OpsTech Solutions

Amazon; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) matching

Job summary

Amazon is seeking experienced members for the OpsTech Solutions ServiceNow team in Austin, TX to administer and develop the ServiceNow platform across IT Business Management. You will collaborate with infrastructure and services teams to implement scalable solutions, automate processes, and drive high-quality IT delivery.

Strong communication to non-technical stakeholders is required. Required: 3+ years in IT implementation, CSA or equivalent ServiceNow cert, and hands-on ServiceNow admin

Qualifications

• 3+ years IT implementation experience.
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification.
• 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.

Responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Partner with cross functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests / issues / planning.
• Oversee ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

Skills

IT implementation

ServiceNow administration

CSA certification

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

ServiceNow

REST/SOAP

Job description

Description

As a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery.

As a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery.

OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation.

You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.

Key job responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Partner with cross functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests / issues / planning.
• Oversee ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale,

Basic Qualifications

• 3+ years of IT implementation experience
• Bachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience.
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
• 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.

Preferred Qualifications

• 5+ years of technical (software development, network development, IT, other related) experience
• Experience in Agile or Scrum software development methodologies
• Experience in scripting languages such as Perl, Python, or Javascript
• Experience customizing or developing reports from data residing in relational databases.
• Experience with web service integrations using REST, SOAP, etc.
• ITIL Foundation certified or related experience preferred.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 115,800.00 - 160,000.00 USD annually

Company - Amazon.com Services LLC

Job ID: A3203419