ServiceNow AI Architect: Portal & LLM Solutions

highmetric; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

highmetric is seeking a hands-on Solution Architect to design and deliver customer-facing digital experiences on a major enterprise service portal, with practical AI applications built on large language models. The role blends architecture, full-stack engineering, and applied AI, taking engagements from discovery through production deployment.

You will lead technical conversations with customers while staying involved in building and reviewing code, architecting responsive portals, and guiding

Qualifications

• Five or more years of software engineering experience in web development.
• Experience architecting and delivering complex service portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap.
• Strong web development fundamentals: modern JavaScript/TypeScript, frontend architecture, state management, API integration.
• Deep understanding of platform architecture, server-side scripting, data models, access controls, and integrations.
• Hands-on experience designing and building LLM-powered applications or agentic workflows for production.
• Practical knowledge of prompting, context management, retrieval, tool use, structured outputs, and evaluation.
• Ability to protect enterprise data, enforce user and system permissions across retrieval and tool execution.
• Clear communication with business and technical stakeholders, turning ambiguous requirements into working software.
• CCA-F certification, or readiness and commitment to earn it shortly after joining.

Responsibilities

• Architect responsive, accessible portal experiences, including scoped applications, custom widgets, and shared design system components.
• Translate high-fidelity designs into polished interfaces with close attention to layout, typography, interaction, and responsive behavior.
• Lead discovery, technical design, estimation, demonstrations, and delivery conversations with customers.
• Design and build AI applications and agentic workflows using large language models, enterprise APIs, and customer data.
• Implement retrieval, tool calling, structured outputs, and human review where appropriate.
• Connect frontend experiences, backend services, and enterprise systems inside and outside the platform.
• Plan for reliable operation through testing, evaluation, observability, and failure handling.
• Own technical delivery end-to-end, including deployment, troubleshooting, documentation, and operational handoff, while managing technical risks, scope, and quality.
• Evaluate AI quality, security, latency, and cost, and exercise judgment about when deterministic automation is the better fit.
• Contribute reusable components and delivery patterns, review code, and mentor other engineers.

Skills

Software engineering

Web development

Customer-facing technical leadership

JavaScript/TypeScript

AngularJS

HTML/CSS/SCSS

Bootstrap

Frontend architecture

API integration

Full-stack development

LLM-powered apps

Agentic workflows

Prompting & retrieval

Data security & permissions

Stakeholder communication

CCA-F certification

Education

CCA-F certification

Tools

Claude

Anthropic APIs

MCP

Now Assist

ServiceNow AI Agents

Job description

highmetric is seeking a hands-on Solution Architect to design and deliver customer-facing digital experiences on a major enterprise service portal, with practical AI applications built on large language models. The role blends architecture, full-stack engineering, and applied AI, taking engagements from discovery through production deployment.

You will lead technical conversations with customers while staying involved in building and reviewing code, architecting responsive portals, and guiding