Solution Architect ServiceNow Service Portal and AI Engineering

Newrocket; United States; Remote; USD 130,000 - 170,000; Full time

Job summary

NewRocket seeks a hands-on Solution Architect combining web development, ServiceNow Service Portal expertise, and applied AI to deliver exceptional digital experiences.

You will work with customers across Service Portal architecture and Forward Deployed AI Engineering, translating business needs into reliable software from discovery through production.

Qualifications

• Five+ years of software engineering with hands-on web development, ServiceNow development, and customer-facing leadership.
• Experience architecting complex Service Portal solutions using JavaScript/AngularJS/HTML/CSS/Bootstrap.
• Strong web fundamentals: modern JavaScript/TypeScript, frontend architecture, API integration.
• Deep understanding of ServiceNow architecture, server-side scripting, and integrations.
• Judgment on configuration versus customization and long-term maintainability.
• Full-stack capability including backend services and cloud deployment.
• Hands-on with LLM-powered apps and agentic workflows for production deployment.
• Knowledge of prompting, context management, retrieval, tool use, structured outputs, and evaluation.
• Ability to protect enterprise data and manage access across retrieval and tool execution.
• Strong design, accessibility, performance, and maintainability judgments.

Responsibilities

• Architect and build responsive Service Portal and AIUX experiences with widgets and scoped apps.
• Translate designs into polished interfaces with attention to layout and responsiveness.
• Lead discovery, technical design, estimation, demos, and customer delivery discussions.
• Design and build AI applications and agentic workflows using LLM platforms and APIs.
• Implement retrieval, tool calling, structured outputs, and human review when needed.
• Integrate frontend, backend, and enterprise systems within and beyond ServiceNow.
• Ensure reliable operation with testing, observability, and failure handling.
• Own delivery from deployment to documentation and handoff; manage risks and scope.
• Evaluate AI quality, security, latency, and costs; decide when to use AI vs automation.
• Contribute reusable components, review code, and mentor engineers.

Skills

Web development

ServiceNow development

Customer-facing leadership

JavaScript

AngularJS

HTML

CSS/SCSS

Bootstrap

TypeScript

Python

APIs

CI/CD

LLM / AI apps

Prompting / retrieval

Security / permissions

Communication

Tools

ServiceNow Platform

Claude APIs

Anthropic APIs

Now Assist

ServiceNow AI Agents

Enterprise APIs

Cloud deployment

Job description

Solution Architect

Service Portal and AI Engineering

NewRocket is looking for a hands-on Solution Architect who combines a strong web development background, deep ServiceNow Service Portal expertise, and applied AI skills to build exceptional digital experiences and practical AI solutions.

You will work directly with customers across Service Portal architecture and Forward Deployed AI Engineering engagements. Whether leading a complex portal implementation, building an AI-powered application, or connecting the two, you will translate business needs into thoughtfully designed, reliable software—from discovery through production.

Your impact

• Architect and build responsive, accessible Service Portal and AIUX framework experiences, including custom widgets and scoped applications.
• Translate high-fidelity designs into polished interfaces with close attention to layout, typography, interaction, and responsive behavior.
• Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations.
• Design and build AI applications and agentic workflows using Claude or comparable LLM platforms, enterprise APIs, and customer data.
• Implement retrieval, tool calling, structured outputs, and human review where appropriate.
• Build and integrate frontend experiences, backend services, and enterprise systems within and beyond ServiceNow.
• Design for reliable operation through appropriate testing, evaluation, observability, and failure handling.
• Own technical delivery through deployment, troubleshooting, documentation, and operational handoff, managing technical risks, scope, and quality.
• Evaluate AI quality, security, latency, and cost; exercise judgment about when to use AI versus deterministic automation.
• Contribute reusable components and delivery patterns, review code, and mentor engineers.

What you bring

• Five or more years of software engineering experience, including substantial hands-on web development, ServiceNow development, and customer-facing technical leadership.
• Demonstrated experience architecting and delivering complex Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap.
• Strong web development fundamentals, including modern JavaScript/TypeScript, frontend architecture, state management, and API integration.
• Strong understanding of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations.
• Sound judgment about configuration versus customization, with attention to platform upgradeability and long-term maintainability.
• Full-stack engineering capability extending beyond ServiceNow, including backend services, APIs, and cloud deployment.
• Hands-on experience designing and building LLM-powered applications or agentic workflows, with an understanding of the requirements for reliable production deployment.
• Practical knowledge of prompting, context management, retrieval, tool use, structured outputs, and evaluation.
• Ability to protect enterprise data, enforce user and system permissions across retrieval and tool execution, and troubleshoot model and integration behavior.
• Strong design judgment and attention to accessibility, performance, and maintainability.
• Clear communication with business and technical stakeholders, and comfort turning ambiguous requirements into working software.
• CCA-F certification, or readiness and commitment to earn it shortly after joining.

Preferred experience

• Production delivery of customer-facing AI applications and agentic workflows.
• Claude, Anthropic APIs, MCP, and AI-assisted development tools.
• Python, modern frontend frameworks, automated testing, and CI/CD.
• Now Assist, ServiceNow AI Agents, and enterprise search.
• ServiceNow CSA or CAD certifications, or equivalent demonstrated expertise.

Success in this role

You lead architecture and remain hands-on throughout Service Portal and applied AI engagements, combining thoughtful technical decisions, polished user experiences, and reliable engineering. You earn customer trust, deliver measurable business results, and contribute reusable capabilities that improve the speed and quality of NewRocket’s delivery. You hold CCA-F certification or earn it shortly after joining.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran statusFor individuals with disabilities who would like to request an accommodation, please contact [e-mail].