ServiceNow Advisory Engagement Manager

StarSevenSix, LTD.; Columbus (OH); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits: medical, dent/

401k and retirement planning

Job summary

Star Seven Six, Ltd. seeks a seasoned ServiceNow Project Manager to deliver successful outcomes for internal and external clients.

You will manage projects from pre-sales through completion as the primary customer contact, coordinating cross-functional teams from 2 to 15 members and handling budgets up to $1,000,000. The role requires an expert in ServiceNow, PMI/PRINCE2 or similar PM methods, and ITIL foundations, with strong communication to C-suite and stakeholders.

Qualifications

• Bachelor’s degree or equivalent experience.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) for two or more applications.
• Project Management certification (PMI/PRINCE2 or similar).
• ITIL V3/V4 Foundations Certification.
• Excellent communication with C-suite.

Responsibilities

• Liaison between client and Star Seven Six leadership throughout the project lifecycle.
• Lead business process definition, re-engineering, and gap analysis in workshops.
• Document as-is and to-be process flows.
• Capture requirements in agile story format.
• Act as Scrum Master during sprints.
• Lead testing and customer acceptance activities.
• Manage project plan, budget, scope, and quality across multiple projects.
• Create pre-sales content, proposals, and SOWs; support business development.
• Mentor Engagement Managers.

Skills

Consulting skills

ServiceNow SME

PM methodologies

Agile practices

Stakeholder influence

Process optimization

Workshop leadership

Communication skills

Presentation/Facilitation

Leadership

Team mentoring

Education

Bachelor’s degree or equivalent

ServiceNow CSA

ServiceNow Implementation Specialist (>=2 apps)

PMI/PRINCE2

ITIL Foundations

Job description

Star Seven Six is a company dedicated to innovation, Star talent, and revolutionizing business and technology solutions. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s Application Development, Infrastructure Services, Security, Enterprise Service Management or Interactive Design, we’re all about finding solutions that advance your career aspirations. Our ongoing client relationships and our proven experienced leadership speak to our long-term collaborative partnerships. This gives our associates the opportunity to work with a large, diverse group of high-profile clients across a variety of industries.

PRIMARY PURPOSE

To deliver successful outcomes for internal and external ServiceNow clients, managing projects from pre-sales through completion as the primary customer contact.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Primary liaison between the client and Sedgwick leadership throughout the project lifecycle.
• Demonstrates ServiceNow platform expertise while leading business process definition, re-engineering, improvement, and gap analysis of current and desired processes during workshops with key sponsors and stakeholders.
• Executes process workshops with our clients; designs and documents “as is” and ‘”to be” process flow diagrams.
• Performs the functions of a business process consultant during the discovery and design phase of the project, and documents client requirements in agile story format.
• Operates as the Scrum Master during the agile development sprints.
• Operates as the Test Lead for unit, system and integration testing phases.
• Accountable and responsible for managing overall project financials, schedule, scope and quality.
• Leads cross-functional internal and client project teams for project teams from 2 to 15 people and financial value up to $1,000,000.
• Creates, maintains, and manages to the project plan across multiple concurrent projects.
• Documents, tracks, and escalates RIDAC (Risks, Issues, Decisions, Action Items, Changes).
• Leads testing and customer acceptance activities.
• Develops content and delivers training.
• Tracks engagement financials, project status reporting and customer satisfaction throughout the engagement cycle.
• Designs and Delivers Pre-Sales presentations to showcase the ServiceNow platform for potential clients.
• Creation of Pre-Sales proposals and Statements of Work (SOWs) including resource requirements, and project pricing based on customer requirements.
• Business development / upsell responsibilities for existing clients as well as prospect.
• Performs job duties with little to no direct supervision.
• Mentors and trains Engagement Managers

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

• Bachelor's degree from an accredited college or university or equivalent experience (required)
• ServiceNow Certified System Administrator (required)
• ServiceNow Certified Implementation Specialist for two or more applications (required)
• Project Management certification from PMI, PRINCE2 or similar (required)
• ITIL V3 or V4 Foundations Certification (required)
• Excellent communication skills and the ability to interact effectively with C suite individuals

Experience

Ten (10) years of related experience or equivalent combination of education and experience required, including three (3) years of ServiceNow platform experience. Three (3) or more years of consulting/professional services experience preferred.

Skills & Knowledge

• Strong consulting, communication and relationship building skills to build and maintain external and internal stakeholder relationships
• ServiceNow Subject Matter Expert
• Thorough understanding of project management methodologies and principles
• Strong knowledge of agile software development practices
• Ability to influence transformational change with key stakeholders and deliver complex projects or programs on time, on budget and to a high quality
• Proven practice experience in analyzing, designing, and optimizing business processes leading to enhanced business value
• Comfortable leading workshops to the hierarchy of large enterprise companies
• Excellent oral and written communication, including presentation skills
• Strong presentation and facilitation skills (proficiency in Word, Excel, PowerPoint, and Visio).
• Leadership/management/motivational skills
• Ability to interact and add value as part of a team project delivery effort
• Develops team members through mentoring and coaching

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Thank you for considering Star Seven Six, Ltd. for your next career opportunity.

S76 provides a wide variety of challenging opportunities, ensuring our associates work in highly sought-after environments and with the latest innovations in technology. We start our relationship with a conversation about your career goals and work hard to match you with the perfect opportunity. The world of IT is continuously changing, so we know the importance of keeping your skills sharp. Our culture supports continued growth through sponsorship of events, trainings, certifications and other online or structured learning opportunities. We’ll help you stay ahead of the curve.

• In addition, we provide a comprehensive benefits package including medical, dental, optical, 401k, etc.

S76 is committed to providing career opportunity and growth to all associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

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