ServiceNow Administrator/Developer

Quevera; Odenton, Northern (MD, KY); Hybrid; USD 121,000 - 175,000; Full time

Benefits offered by this job

100% employer-paid medical coverage (e

Education and training benefits: $5,0

Job summary

Quevera is seeking a skilled ServiceNow Administrator/Developer to join our team in Odenton, MD. The role requires an active TS/SCI clearance with Polygraph and at least two years of hands-on ServiceNow experience in a secure, hybrid cloud environment.

You will design workflows, develop solutions, and integrate services that enhance operational efficiency. You will join a collaborative team delivering mission-critical ServiceNow solutions, with opportunities to mentor juniors, expand skills, and

Qualifications

• Active TS/SCI clearance with Polygraph.
• Bachelor’s degree in a technical discipline or 5 additional years of Systems Administration experience.
• Minimum 2 years of ServiceNow Administrator/Developer experience.
• Experience managing and upgrading self-hosted ServiceNow instances and related integrations.
• Familiarity with HTML, XML, and CSS for UI enhancements.
• DoD 8570.01-M IAT Level II certification or higher required (e.g., CCNA Security, GICSP, GSEC, Security+ or SSCP).
• Strong communication and mentoring abilities.

Responsibilities

• Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
• Create and optimize custom workflows and service requests.
• Develop views, reports, and integrations; automate processes with Orchestration.
• Perform testing for system, integration, and accessibility compliance.
• Document technical designs and train junior team members.
• Collaborate with stakeholders to deliver secure ServiceNow solutions.

Skills

ServiceNow administration

TS/SCI clearance

Mentor junior team

Excellent communication

Automation scripting

Collaborative mindset

Education

Bachelor’s degree in technical field

Five additional years experience in lieu of degree

IAT Level II DoD 8570.01-M certs (e.g., CCNA Security, GICSP, GSEC, Security+)

Tools

HTML

XML

CSS

ServiceNow platform

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ServiceNow Administrator/Developer

Full Time Odenton, MD, US

2 days ago Requisition ID: 3488

Salary Range: $120,548.00 To $175,122.00 Annually

Job Description:

Quevera is seeking a highly skilled ServiceNow Administrator/Developer with an active TS/SCI clearance with Polygraph to support mission-critical programs in Fort Meade, Maryland.

In this role, you will join a highly skilled team responsible for designing architecture and developing solutions that support organizational needs within a secure, hybrid cloud environment. You will administer, maintain, and enhance self-hosted ServiceNow implementations while developing workflows, service requests, integrations, and automation solutions that improve operational efficiency.

The successful candidate will bring strong hands‑on ServiceNow administration and development experience, excellent communication skills, and a commitment to collaboration, continuous learning, and professional growth.

Job Responsibilities:

• Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
• Create custom workflows to support organizational processes and requirements.
• Build service requests that meet business and technical requirements.
• Develop views and reports as needed.
• Implement integrations and process automation using ServiceNow Orchestration.
• Perform system, integration, and Section 508 compliance testing.
• Monitor application health, usage, and compliance.
• Assess current ServiceNow usage and recommend enhancements to improve efficiency.
• Develop scripts to automate routine administrative and operational tasks.
• Create and maintain technical documentation.
• Train and mentor junior team members.
• Collaborate with technical teams and organizational stakeholders to deliver effective ServiceNow solutions.
• Active TS/SCI clearance with Polygraph.
• Ten (10) years of Systems Administration experience supporting programs and contracts of similar scope, type, and complexity.
• Bachelor’s degree in a technical discipline from an accredited college or university. Five (5) additional years of Systems Administration experience may be substituted for a bachelor’s degree.
• An active IAT Level II certification or higher in compliance with DoD 8570.01-M, such as CCNA Security, GICSP, GSEC, Security+, or SSCP.
• Minimum of two (2) years of experience as a ServiceNow Administrator/Developer.
• Experience managing, configuring, troubleshooting, upgrading, and maintaining a self-hosted ServiceNow instance, including performing required upgrades to core ServiceNow applications.
• Familiarity with web-based user interface technologies, including HTML, XML, and CSS.
• Experience creating and maintaining technical documentation.
• Demonstrated ability to train and mentor junior team members.
• Excellent communication and interpersonal skills.

Desired Skills:

• Experience reviewing processes and implementing operational efficiencies.
• ServiceNow certifications, such as Certified System Administrator or Certified Application Developer.
• Experience supporting hybrid cloud environments.
• AWS experience.

Why Join Quevera?

Award-Winning Culture

Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.

We invest in our employees and their families through a highly competitive benefits package, including:

• 100% employer-paid medical coverage (optional plan)
• Competitive options for Medical, Dental and Vision insurance
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• $5,000 annually for education, training, certifications, and professional development
• Career advancement through our structured iQTouch Program
• Up to 6% 401(k) match
• Additional 4% profit-sharing contribution, at company discretion

At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem‑solvers, and industry experts committed to delivering mission‑critical solutions while fostering professional growth, collaboration, and technical excellence.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1