Serviceability Expert

Schneider Electric; Nashville, Andover, Raleigh (TN, MA, NC); On-site; USD 142,000 - 214,000; Full time

Benefits offered by this job

Base salary and incentives

Company share ownership

401(k) with match

Flexible work arrangements

Paid holidays and PTO

Job summary

Schneider Electric is seeking a Serviceability Expert to deploy Serviceability Guidelines across Product Lines in NAM, collaborating with North America teams and coordinating with Europe, India, and China as needed.

You will lead cross-functional Serviceability initiatives, influence product design with serviceability inputs, and drive training and onboarding for new offers. The role focuses on Secure Power and Cooling, with growth opportunities in diverse regions and offers.

Qualifications

• Strong knowledge of Products & Services’ Customer Applications
• Excellent presentation and training capabilities
• High collaboration, influence, and assertiveness
• Technical background with field or design experience
• Self-motivated with strong initiative
• Strong thinking and problem-solving abilities
• Excellent planning and organizing skills
• Sound decision-making and renunciation management
• Ability to work cross-functionally with other departments
• Ability to multi-task and deliver high-quality results
• Strong synthesis and analytical capabilities
• Solid background in Secure Power and/or Cooling (Technical, Industry, R&D)
• Fluent English written and spoken

Responsibilities

• Lead deployment of the Serviceability Guidelines at Squad/Project level for Electrical/Mechanical, Digital and Circular Services
• Drive technical and business enablement of Services through Product development
• Facilitate collaboration between Services and Product Squads
• Train the Product LoB community on Serviceability
• Assess the offer Serviceability and provide design recommendations to Product Squads
• Identify project roadmaps within Product LoB impacting ServicesGrowth
• Support Offers creation projects with feature specifications for future services
• Drive engagement of Services within Product LoB projects
• Influence product design through Service specifications implementation
• Evaluate Services stakes and revenues related to offer development
• Capture customer needs related to serviceability and integrate into offer specs
• Participate in Agile Squads as Serviceability Excellence Chapter member
• Prepare Services training for new offers and regional implementation
• Identify early actions on withdrawal of offers and communicate with stakeholders
• Develop the Project Management Plan for Service deliverables aligned with launch plan

Skills

Serviceability knowledge

Presentation skills

Training skills

Collaboration & influence

Technical background

Initiative & motivation

Critical thinking

Planning & organizing

Decision-making

Cross-functional work

Multi-tasking

Synthesis & analysis

Secure Power / Cooling background

Fluent English

Job description

Serviceability Expert

As we progress with the Serviceability Transformation of our company, we’re looking to onboard a Serviceability Expert to deploy our Serviceability Guidelines across the Product Lines of Business. Joining the Serviceability Excellence Chapter, they will be accountable for the deployment of the transformation within the Product Line of Business Hubs in the NAM region. Although the future focus would be on Secure Power and Cooling offers, they will initiate their onboarding supporting Power Products and Power Systems Divisions. As the team is quickly evolving, they will have to adapt to the current needs of the team as well as prepare for the future operating model. The right candidate for this challenging role will work most of the time with counterparts in North America, although part of their time will be exchanging with colleagues in Europe, India or China. If you are capable of seeing our products from a services standpoint, and our services from a product standpoint, this job may be for you.

Main Responsibilities

• Lead the deployment of the Serviceability Guidelines at Squad / Project level for Electrical / Mechanical, Digital and Circular Services
• Drive the technical and business enablement of Services through Product development
• Facilitates collaboration between Services and Product Squads
• Trains the Product LoB community on Serviceability
• Assess the offer Serviceability and provide technical / design recommendations to the Product Squads
• Identify the roadmap of projects within the Product LoB susceptible to having an impact on the Services growth ambitions
• Participate in the innovation phase of the Offer Creation projects prescribing features and specifications that will enable future services
• Drive the engagement of Services within the Product LoB projects with a growth mindset
• Influence the product design through the Service specifications implementation
• Evaluate Services stakes and revenues linked to offer development and offer optimization from the Product LoBs
• Reveal the customers’ needs related to the offer serviceability and ensure the integration of these needs in the offer specifications
• Participate in the life of the Agile Squads of the Product LoBs as members of the Serviceability Excellence Chapter, representing the voice of the Services LoB
• Define and lead the preparation of the Services training for new offers, size application opportunity by geography and ensure regional implementation
• Identify early actions on withdrawal of existing offers and communicate with the Services stakeholders in the End of Commercialization of the offer
• Develop the Project Management Plan for Service deliverables, aligned with the offer launch plan

Interaction

• Product LoBs: Product Owners, Scrum Masters, Designers, Quality, and Industrialization Leaders, EcoDesign Leaders
• Services Squads: Product Owners, Marketing Managers, Scrum Masters, and especially with the NAM Services Innovation Hub

Key Metrics

• Services Business Cases ratios attached to Product Business Cases
• Serviceability index for product portfolio

Profile

• Strong knowledge and experience in Products & Services’ Customer Applications
• Presentation and training skills
• High power of collaboration, influence, and assertiveness
• Technical background and field or design experience
• Strong initiative and self-motivation
• Critical thinking and problem-solving skills
• Planning and organizing
• Decision-making, renunciation management
• Ability to work cross-functionally with other departments
• Ability to multi-task and deliver high-quality results.
• Strong synthesis capabilities and analysis
• Solid background in Secure Power and / or Cooling (Technical, Industry, R&D)
• Fluent English is a must, both written and spoken

What’s in it for me?

• High-impact role shaping the technical direction of complex systems and solutions
• Opportunity to lead and mentor talented engineers while driving innovation
• Collaborative environment that values expertise, autonomy, and continuous learning
• Visibility across the organization with direct influence on product success

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 142,400 - USD 213,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

• medical (with member reward points)
• dental
• vision
• basic life insurance
• Benefit Bucks
• flexible work arrangements
• paid family leaves
• well-being programs
• 12 holidays per year
• 15 days of paid time off per year

Invest and Plan Your Future. We help plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

• base salary
• incentives
• company share ownership
• 401(k) with match

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

• performance discussions
• global opportunities
• Schneider Career Hub
• learning platforms like Coursera

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

• collaboration
• recognition
• sharing your voice
• inclusive workplace

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

• volunteer leave
• programs with the Schneider Electric Foundation
• youth education initiatives
• military leave benefits

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.