Service Specialist I, Security - 2nd Shift

Schneider Electric; Andover (MA); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid holidays and PTO

401(k) with company match

Flexible work arrangements

Volunteer leave

Job summary

Schneider Electric is seeking an Overnight Security Systems Technician to install, troubleshoot, and maintain CCTV, access control, and low‑voltage systems across customer sites in a fast‑paced environment. You will gain hands‑on experience, detailed documentation skills, and training to advance in security technology.

The role emphasizes field service excellence, strong customer communication, and independent work after training, with total rewards supporting your growth and well‑being.

Qualifications

• Experience with CCTV, access control, intrusion detection or related security tech preferred.
• Experience with low‑voltage electrical systems and structured cabling preferred.
• Ability to troubleshoot hardware, cabling and network connectivity.
• Basic understanding of IP networking and networked devices is a plus.
• Hands‑on mechanical and technical aptitude with strong problem‑solving abilities.
• Able to learn new technologies and procedures quickly.
• Strong communication skills with customers and teams.
• Self‑motivated and capable of working independently after training.
• Comfortable in field service and responding to operational needs.

Responsibilities

• Install, commission and maintain customer security systems per procedures and safety standards.
• Troubleshoot, repair, and perform preventive maintenance to maximize performance.
• Create accurate service reports and documentation for compliance.
• Engage with customers to identify needs and opportunities for additional support.
• Respond to and resolve issues involving electronic security systems in a fast-paced environment.
• Perform testing on CCTV, access control and other low-voltage systems.
• Install and troubleshoot low-voltage cabling and network devices.
• Conduct routine inspections and system health checks for reliable operation.
• Identify root causes and implement corrective actions to restore function.
• Document service activities and maintenance for traceability.
• Coordinate with internal resources to resolve complex issues.

Skills

Active Listening

Customer Support

Maintenance and Repair

Problem Solving

Safety Standards

Technical Documentation

Time Management

Education

Trade school education

Bachelor's degree

Military experience

Associate degree

Tools

CCTV systems

Access control systems

Low‑voltage electrical systems

Structured cabling

Networking

Job description

Security Systems Technician (Overnight)

Join a team responsible for supporting and maintaining critical electronic security systems within a dynamic, high-visibility environment. This role offers the opportunity to work with advanced security technologies, gain hands‑on technical experience, and develop specialized skills in access control, video surveillance, networking, and low‑voltage systems. Successful candidates will receive extensive training and mentorship, making this an excellent opportunity for both experienced security technicians and technically inclined individuals looking to grow their careers in the security and technology industry.

What will you do?

• Install, commission, and maintain customer systems according to established procedures and safety standards.
• Perform onsite troubleshooting, repairs, and preventive maintenance to maximize system performance.
• Create accurate technical documentation and service reports that support quality and compliance.
• Engage with customers to understand their needs and identify opportunities for additional support.
• Respond to, troubleshoot, and resolve issues involving electronic security systems in a fast‑paced operational environment.
• Perform maintenance, diagnostics, repairs, and testing on CCTV, access control, and other low‑voltage security systems.
• Install, terminate, and troubleshoot low‑voltage cabling and network‑connected devices.
• Conduct routine inspections, preventive maintenance, and system health checks to ensure reliable operation.
• Identify root causes of technical issues and implement corrective actions to restore system functionality.
• Document service activities, maintenance records, and troubleshooting efforts accurately and completely.
• Coordinate with internal technical resources and support teams to resolve complex system issues.
• Follow all safety procedures, site requirements, and company standards while performing field service work.
• Manage multiple priorities and respond effectively to service requests in a timely manner.
• Work independently with limited supervision while maintaining a high level of accountability and professionalism.
• Participate in training and development activities to build expertise in security technologies and site‑specific systems.

What are the key skills we are looking for?

• Active Listening — developing level; understanding customer concerns and translating them into actionable service responses
• Customer Support — foundational level; delivering responsive service that builds trust and satisfaction
• Maintenance and Repair — developing level; executing routine and corrective maintenance to ensure system reliability
• Problem Solving — developing level; diagnosing technical issues and implementing effective solutions onsite
• Safety Standards — developing level; adhering to protocols that protect you, customers, and equipment
• Technical Documentation — developing level; recording service activities accurately for compliance and continuity
• Time Management — developing level; prioritizing tasks to meet service commitments efficiently

What qualifications will make you successful?

• Experience working with CCTV systems, access control systems, intrusion detection systems, or other electronic security technologies preferred.
• Experience with low‑voltage electrical systems, structured cabling, networking, telecommunications, or related technical fields preferred.
• Ability to troubleshoot hardware, cabling, connectivity, and system performance issues.
• Basic understanding of IP networking, network‑connected devices, and computer systems is a plus.
• Hands‑on mechanical and technical aptitude with strong problem‑solving skills.
• Ability to learn new technologies, procedures, and system applications quickly.
• Strong communication skills and the ability to work effectively with customers, team members, and support personnel.
• Self‑motivated, dependable, and capable of working independently after training.
• Comfortable working in a field‑service environment and responding to operational needs as they arise.
• Ability to pass all required background screening and site access requirements.
• Valid driver's license and ability to maintain required certifications and site credentials.
• Technical training, trade school education, military experience, associate degree, bachelor's degree, or equivalent practical experience in a related field is preferred.
• Entry‑level candidates with networking, cybersecurity, electronics, or related technical education are encouraged to apply.
• Prior experience in security, networking, telecommunications, cable installation, electrical systems, or field service is highly valued.

What's in it for me?

• Comprehensive technical training and ongoing development opportunities
• Variety and challenge working across different customer sites and technologies
• Career advancement potential within a global services organization
• Collaborative team environment committed to safety, excellence, and your success

Bring your technical skills and customer focus to a team that's ready to support your growth!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 54,400 - USD 81,600 per year. This pay range includes base pay and short‑term incentives. The compensation range for this full‑time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family.
We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well‑being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future.
We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career.
We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace.
We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community.
We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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