Serviceability Engineer - Issaquah, WA

563d Siemens Medical Solutions USA, Inc.; United States; On-site; USD 103,000 - 141,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Disability Insurance

Parking/Transit Paid

Paid Time Off

Sick Leave

Job summary

Siemens Healthineers in the United States is seeking an Ultrasound Serviceability Engineer to lead service projects, develop product service concepts, and support new product introductions. You will work hands-on with ultrasound systems and collaborate with engineering and customer service teams to improve serviceability and diagnostics.

The role requires a bachelor’s degree in biomedical engineering or related field, 2–5 years in medical devices or customer service, and travel up to 10%.

Qualifications

• Bachelor’s degree in biomedical engineering or related field, or equivalent work experience.
• 2–5 years in medical devices or customer services relevant roles.
• Ultrasound system service and repair experience preferred.
• Strong PC skills and Microsoft Office.

Responsibilities

• Manage service projects for ultrasound products.
• Develop product service concepts and plans.
• Collaborate with cross-functional teams across engineering and service.
• Provide technical training and serve as service expert.

Skills

Service engineering

Biomedical engineering

Troubleshooting

Cross-functional collaboration

Education

Bachelor’s degree in biomedical engineering or related field

Tools

AI experience

Cloud computing

PowerShell

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Surveys, checks and optimizes product concepts regarding all aspects of their serviceability, maintainability and reliability, for s apecific group of products or systems. This is an onsite based position in our Issaquah, WA or Plymouth Meeting, PA office. This is a role well suited to an ambitious professional, looking for the next step in their career.

As an Ultrasound Serviceability Engineer:

You will be responsible for the Service Engineering of Ultrasound products. This includes managing service projects and developing Product Service Concept and Plans. Work hands-on with Ultrasound systems and hardware evaluating serviceability, troubleshooting issues, validating service requirements, and supporting product development activities. Provide input to Engineering on new products early in the new product introduction cycle to improve serviceability and diagnostic functions. Define serviceability and value-added service requirements and support their implementation within the Project team. Evaluate the product service lifecycle, test and validate service requirements and functions, create technical documentation, and provide technical training when required. Expected to become the Service expert for your products and perform Service Engineering processes. Collaborate with the entire Customer Service team and cross-functional members which include Product and Sustaining Engineering, Supply Chain Management, Project and Product management, and business partners. This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers Technical knowledge of Ultrasound technologies and capabilities. Identify and assess risks and develop suitable strategies for risk mitigation. The analytical ability to effectively troubleshoot and solve complex problems. Work effectively with cross-functional teams and stakeholders, including Engineering. Have excellent written and verbal communication and presentation skills. Lead service projects and provide guidance within a team. Required skills to have for the success of this role Bachelor’s degree in biomedical engineering or related field, or equivalent work experience in medical devices and customer service Minimum 2-5 years’ experience in medical devices and/or customer services relevant roles. Ultrasound System service and repair experience is preferred. Excellent PC and Microsoft Office skills. Experience with AI, Cloud based computing, and Powershell a plus. Willing to travel up to 10%.

Who we are:

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$102,600 - $141,075 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

Equal Employment Opportunity Statement:

Siemens Healthineers is an Equal Opportunity and Aff… other categories protected by federal, state or local law.

EEO is the Law:

Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations:

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice:

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control:

A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Data Privacy:

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

Recruitment Agencies:

Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.