Medical Imaging Field Engineer - Detroit, MI

Siemens Healthineers AG; Ann Arbor (MI); Sur place; USD 64 000 - 88 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking

Paid time off

Paid sick leave

Résumé du poste

Siemens Healthineers is seeking a Customer Service Engineer to service MR Imaging Equipment in the Detroit, MI area. You will install, service, maintain and modify Siemens imaging equipment at customer sites, delivering timely repairs and operator training to ensure peak system performance.

This field-based role requires strong customer service and communication skills, the ability to travel, and the capacity to manage assets and territory budgets while upholding safety and quality standards.

Qualifications

• Minimum a high school diploma or technical degree is required.
• 3–5+ years of field service experience is desired.
• Must be proficient with tools and service test equipment.
• Strong customer service and communication skills.
• Ability to travel and work in assigned geography.
• Valid driver's license with clean driving record.
• Physical requirements including lifting up to 50 lbs.

Responsabilités

• Service MR imaging equipment in the Detroit, MI area.
• Install, service, maintain and modify Siemens imaging equipment at customer sites.
• Provide timely repairs and operator training to ensure optimal performance.
• Manage territory financial performance including revenue, expenses, and inventory.
• Manage company assets such as car, phone, computer, and tools.
• Establish and maintain business relationships with customers and peers, and perform administrative duties.

Connaissances

Customer service

Field service

Communication

Teamwork

Formation

High school diploma

Technical degree

Outils

Tools & service test equipment

Description du poste

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

• Service Area – Detroit, MI
• Hours: First Shift M-F 8 a.m. - 5 p.m.

This is a role well suited to an ambitious professional, looking for the next step in their career. As aCustomer Service Engineer,you will be responsible for:

• You will be servicing MR Imaging Equipment in the Detroit, MI area. Customer Service Engineer Level based on prior experience.
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best ifyou are familiar withwhat is below,and would like todo develop your career with Healthineers

• You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You have experience in testing, repairing and maintaining capital medical equipment
• You have strong customer service and communication skills
• You are proficient in the use of tools and service test equipment

Required skills to have for the success of this role

• Minimum high school diploma, Technical Degree or equivalent experience.
• 3-5+ Years of field service experience is desired.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• You have strong customer service and communication skills.
• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$64,060 - $88,088

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and ... etc.

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