Service Writer / Advisor

Papé DW, Inc. in; Newark (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental, Vision insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Training programs

Job summary

Papé DW, Inc. in Newark, CA is seeking a Service Writer to build relationships with customers, manage service orders, and support technicians in a fast-paced shop environment. You will handle entry, maintenance, and closure of service orders, while delivering an excellent customer experience.

The role emphasizes teamwork, strong communication, and a proactive, problem-solving mindset. We offer competitive pay and a comprehensive benefits package including retirement, health coverages, and

Qualifications

• Familiarity with Outlook, Word, Excel.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Mechanical aptitude is a plus.

Responsibilities

• Open, maintain, and close service orders efficiently.
• Review service and warranty work orders daily.
• Check-in equipment for repair and pull parts for technicians.
• Assist customers with service-related questions and scheduling.

Skills

Customer service

Communication skills

Teamwork

Mechanical aptitude

Tools

Outlook

Word

Excel

Job description

SERVICE WRITER / ADVISOR: Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Ditch Witch West, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team.

At Pape', you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOU'LL DO

As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will enter and review service and warranty work orders, assist in shop workflow, check-in equipment for repair, pull parts for technicians, and assist customers.

To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude.

WHAT YOU NEED:

• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Mechanical aptitude is a plus.

Compensation: $27.72 -39.44/hr (Depending on Experience)

Why work for Pape':

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
• Equipment– Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitie

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.