Service Writer - Call Center

Michels Corporation; Oshkosh (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Short term and long-term disability insurance

Job summary

Michels Corporation in Oshkosh, Wisconsin, is seeking a Service Writer to coordinate service for equipment and vehicles. This role demands strong communication, attention to detail, and exemplary customer service skills.

The ideal candidate will have over 5 years of relevant experience, and mechanical experience is preferred. The benefits include a comprehensive program featuring health, dental, and a 401(k) plan. Join us in enhancing America’s infrastructure!

Qualifications

• 5+ years of related experience and/or training.
• Mechanical experience desired.
• Valid driver license and acceptable driving record desired.

Responsibilities

• Coordinate service for Michels equipment and vehicles.
• Provide initial diagnostic recommendations.
• Coordinate repair vendors.

Skills

Attention to detail

Strong communication skills

Customer service

Organizational skills

Job description

Improving America’s infrastructure isn’t for the weak. It takes grit, determination and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Service Writer can change yours.

As a Service Writer, you will be responsible for coordinating service for Michels equipment and vehicles. This position will provide initial diagnostic recommendations and coordinate repair vendors. This position must have strong attention to detail, showcasing a high level of accuracy and organizational skills. Critical to success are strong communication skills and the ability to work independently and as part of a team, provide structure, and enhance customer service.

• We are consistently ranked among the top 10% of Engineering News-Record’s Top 400 Contractors
• Our steady, strategic growth revolves around a commitment to quality
• We are family owned and operated
• We invest an average of $5,000 per employee on training each year
• We reward hard work and dedication with limitless opportunities
• We believe it is everyone’s responsibility to promote safety, regardless of job titles.
• We offer a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan. Depending on your positions and location you may participate in a different benefit plan.

Why you?

• You thrive in fast-paced environments under tight deadlines
• You relish new challenges and evolving technology
• You enjoy collaborating and communicating with your teammates
• You like to know your efforts are noticed and appreciated
• You possess strong written and verbal communication skills
• You deliver exemplary customer service through interactions with others

What it takes:

• 5+ years of related experience and/or training
• Mechanical experience (desired)
• A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record (desired)

AA/EOE/M/W/Vet/Disability