Service Writer - Brighton, CO

Craneworks; Brighton (CO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Vision insurance

Life insurance

Referral program

Job summary

CraneWorks is seeking a Service Writer in Brighton, CO to document and manage crane service requests, estimates, parts, and labor. You will liaise between customers and technicians to ensure detailed, timely service orders and invoicing while upholding safety standards.

The ideal candidate has strong communication and analytical skills, experience reading drawings or hydraulic schematics, and proficiency with Excel and Word. A valid driver’s license and a customer-focused mindset are essential.

Qualifications

• 5 years prior and proven Service Writer, Technician and Warranty Administration experience with heavy-duty truck and truck mounted equipment in a service workshop environment.
• Ability to read engineering drawings and hydraulic schematics.
• Excellent communication, analytical, and problem-solving skills.
• Must have a valid driver’s license and good PC skills (Excel, Word).

Responsibilities

• Ascertains truck and truck mounted equipment problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
• Work with manufacturers on warranty claims tracking each one through to completion
• Work closely with the Accounting Department on outstanding claim tracking
• Develops estimates by costing materials, supplies, and labor, calculating customer’s amount due
• Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer approvals, providing contact numbers, answering questions, and arranging towing
• Maintains vehicle records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications
• Enhances organization reputation by taking ownership for new requests and adding value
• Maintains vehicle appearance by cleaning, washing, and painting
• Keeps supplies ready with Parts Department on inventory
• Work with Services Management to develop and implement target account objectives
• Quotes prices, bids specifications and maintains records as outlined by management
• Answers customers’ inquiries regarding products, prices, availability and uses
• Updates customers on work progress and timelines
• Monitors customer satisfaction and communicates this to management
• Introduces customers to other services and tracks inventory as needed

Skills

Communication skills

Analytical skills

Problem-solving

Reading engineering drawings

Reading hydraulic schematics

Tools

Excel

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Writer - Brighton, CO

Full Time Clerical Craneworks Inc 003 - Brighton CO, Brighton, CO, US

2 days ago Requisition ID: 1017

Job Title:Service Writer

Reports to:Service Manager

Location:

Department: Service

FLSA Status: Salary Exempt

About Us: CraneWorks is an award-winning global provider of lifting solutions. Our commitment to customer service is unparalleled and we consistently strive to earn our customers’ loyalty and trust. Our fundamental values are safety, quality, integrity, reliability, and teamwork and our commitment to these values help steer our business operations. We are proud to be an Equal Employment Opportunity employer.

Job Summary: All Service Writers are responsible for accurately documenting and managing service requests, maintenance, and repair work for crane equipment. They act as a liaison between customers and technicians, ensuring that all service orders are properly detailed, scheduled, and invoiced. The role involves reviewing work orders, creating estimates, tracking parts and labor, and ensuring timely completion of services. Service Writers also ensures compliance with safety standards and company policies while maintaining clear communication with both customers and internal teams to support efficient operations.

Key Responsibilities

• Ascertains truck and truck mounted equipment problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
• Work with manufacturers on warranty claims tracking each one through to completion
• Work closely with the Accounting Department on outstanding claim tracking
• Develops estimates by costing materials, supplies, and labor, calculating customer's amount due
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, entering RO into service database system
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation
• Maintains vehicle records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Maintains vehicle appearance by cleaning, washing, and painting
• Keeps supplies ready by working closely with the Parts Department on inventory
• Work closely with Services Management to develop and implement target account specific objectives, strategies, and action plans
• Quote prices, bid specifications and maintain records as outlined by management
• Answer customers' inquiries regarding products, prices, availability and product uses
• Update customers on work progress and expected completion timelines
• Monitor customer satisfaction and communicate this information to management
• Work with Parts and Service Departments to introduce customers to the other services we provide
• Track inventory of items assigned to you by management and order approved quantities as business dictates. This may include steel and oil products.

Preferred Qualifications

• Candidate must live in CraneWorks branch metropolitan area
• Specific experience working on brands such as Kenworth, Sterling, Cormach, Socage, Elliott, Fassi, Palfinger and Terex and equipment types such as knuckle booms, man lifts and material handling equipment a plus
• 5 years prior and proven Service Writer, Technician and Warranty Administration experience with heavy-duty truck and truck mounted equipment in a service workshop environment
• Must be able to read engineering drawings and hydraulic schematics
• Self-motivated and disciplined with an ability to work closely with management and customers
• Excellent communication, analytical, and problem- solving skills, with the ability to work well under pressure
• Must be dependable and have a valid driver's license
• Good PC Skills: Excel and Word

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Vision insurance
• Life insurance
• Referral program

CraneWorks is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We encourage applicants from all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status protected by applicable law. CraneWorks is committed to providing a work environment that is free from discrimination and harassment.