Service Writer - Bilingual

All Star Automotive Group; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid holidays

Paid vacation time

Paid training and development

Employee discounts

Job summary

All-Star Automotive Company in Columbia, MO is hiring an Automotive Service Writer to bridge customers and technicians. This full-time, Mon-Fri role emphasizes clear communication, customer focus, and a readiness to learn.

No automotive experience is required, and bilingual English/Spanish candidates are encouraged to apply. The position offers benefits including holidays, vacation, health, vision, life insurance, and a 401(k) with company match.

Qualifications

• Bilingual English/Spanish encouraged; Spanish-speaking skills are highly valued.
• No automotive experience required; willingness to learn a must.
• Open to candidates from sales, hospitality, retail, restaurants, or customer-service backgrounds.

Responsibilities

• Greeting and assisting customers
• Communicating vehicle concerns to technicians
• Explaining repair recommendations and maintenance needs
• Building long-term customer relationships
• Keeping repairs moving efficiently through the shop
• Supporting customer satisfaction and team success
• Fast-paced role combining customer service, communication, sales, organization and problem-solving

Skills

Bilingual English/Spanish

Communication skills

Customer service

Sales

Organizational skills

Problem-solving

Job description

Automotive Service Writer

Columbia, MO | Full-Time

Monday-Friday | No Weekends

Looking for More Than Just a Job?

We’re a locally owned automotive company with a goal of growing to 40 locations over the next 10 years.

That growth creates opportunity.

We’re looking for people who want to build something with us, not just collect a paycheck. The people who join us today will help shape what this company becomes tomorrow.

If you’re driven, coachable, customer-focused, and want a real path into leadership, we’d love to meet you.

Bilingual (English/Spanish) candidates are encouraged to apply. Spanish-speaking skills are highly valued as we continue serving a diverse customer base.

What You’ll Do

As a Service Writer, you’ll serve as the connection between our customers and technicians.

Responsibilities include:

• Greeting and assisting customers
• Communicating vehicle concerns to technicians
• Explaining repair recommendations and maintenance needs
• Building long-term customer relationships
• Keeping repairs moving efficiently through the shop
• Supporting customer satisfaction and team success
• This is a fast-paced role that combines customer service, communication, sales, organization, and problem-solving.

The best Service Writers are:

• Bilingual communication skills (English/Spanish) are a plus
• Strong communicators
• Positive under pressure
• Comfortable talking with lots of people
• Coachable and open to feedback
• Team players who care about customers

You do not need automotive experience to succeed here.

You do need a willingness to learn.

We’ve seen people from sales, hospitality, retail, restaurants, customer service, management, and bilingual customer-facing backgrounds become outstanding Service Writers.

Compensation & Benefits

• Starting salary based on experience and qualifications
• Performance-based commission and bonus opportunities
• Monday-Friday schedule
• No weekends
• Paid holidays
• Paid vacation time
• Health, dental, and vision insurance
• Company-paid life insurance
• 401(k) with company match
• Paid training and development
• Employee discounts

Why Join All-Star?

We’re not looking to fill jobs. We’re looking to develop future leaders.

As we continue to grow, we want leadership opportunities to come from within our organization. If you’re coachable, customer-focused, and looking for long-term growth, this could be the opportunity you’ve been searching for.

Equal Employment Opportunity Statement

All-Star Automotive Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.