Service Writer – Agricultural Equipment & Repairs

WCTractor; Navasota (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

WCTractor in Navasota, TX is seeking a Service Writer to be the main point of contact for service customers and to manage the end-to-end lifecycle of service work orders and warranty claims. You will coordinate technician workload and ensure smooth department operations with clear communication.

The role requires 2+ years in repair/troubleshooting, a valid driver's license, and strong organizational abilities to handle multiple work orders while maintaining quality and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Two or more years of verifiable experience in repair, troubleshooting, and/or parts, preferably in agricultural equipment, motor vehicles, outdoor power equipment, RVs, construction equipment, or small engines.
• Valid driver's license.
• Ability to lift and handle loads up to 70 pounds, and to work outdoors and indoors in all weather conditions.
• Ability to work a standard 40-hour week, with additional hours as needed to meet customer demand.
• Demonstrated proficiency with parts lookup systems and customer-facing counter service.
• Working computer proficiency (email, scheduling/work order software, basic reporting).
• Strong organizational skills with the ability to manage multiple work orders simultaneously.

Responsibilities

• Serve as the primary contact for service customers, from intake through completion.
• Enter, schedule, and track service work orders and warranty claims start to finish.
• Review work orders for completeness and accuracy, and determine work priorities.
• Stage and coordinate technician workload based on management priorities.
• Provide customers with general diagnoses of equipment problems, communicated clearly by the technician.
• Maintain quality control on completed work and flag variances to management.
• Prepare technician status reports and time/activity logs.
• Support customer follow-up and satisfaction tracking.

Skills

Strong organizational skills

Customer-facing counter service

Parts lookup systems proficiency

Working computer proficiency

Ability to manage multiple work orders

Effective communication

Education

High school diploma or equivalent

Tools

Parts lookup systems

Scheduling/work order software

Basic reporting tools

Job description

WCTractor in Navasota, TX is seeking a Service Writer to be the main point of contact for service customers and to manage the end-to-end lifecycle of service work orders and warranty claims. You will coordinate technician workload and ensure smooth department operations with clear communication.

The role requires 2+ years in repair/troubleshooting, a valid driver's license, and strong organizational abilities to handle multiple work orders while maintaining quality and customer satisfaction.