Service Writer/Advisor

Bobcat of Huntsville; Madison (AL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Boot and Safety Glasses Reimbursement

Paid Vacation and Flex Time

Matching 401K Plan

Profit Sharing and Bonus Program

Paid Training

Family friendly company

Paid Training

Many opportunities for advancement

Family friendly company

Job summary

A leading equipment dealership in Madison, Alabama, is seeking a Service Writer/Advisor. The ideal candidate will have strong communication and customer service skills, with mechanical aptitude being a plus. Responsibilities include scheduling service work, handling customer requests, and communicating with technicians and customers. The role offers comprehensive benefits including health, vision, dental, and a matching 401K plan. We prioritize promotion from within and provide opportunities for advancement.

Qualifications

• Strong verbal and written communication abilities.
• Relevant experience in a service environment is a plus.
• Familiarity with how a service drive operates.
• Spanish speaking is a plus but not required.

Responsibilities

• Schedule and supervise all service work and administration.
• Handle service requests from customers.
• Communicate effectively with customers regarding technician findings.
• Answer phones and direct calls to departments.
• Coordinate with Parts Department and Warehouse for technician parts needs.
• Assist in processing parts through the billing process as needed.
• Verify parts on service orders.
• Assist service manager to meet department goals.
• Greet customers and assist with unloading/loading machines.
• Communicate findings of technicians to customers.

Skills

Excellent communication skills

Customer service skills

Mechanical aptitude

Bilingual (Spanish preferred)

Spanish language preference

Job description

Bobcat of Huntsville is a full service Bobcat Dealership! We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. Bobcat of Huntsville offers parts as well as both mobile and shop service, and a full line of concrete supplies.

Bobcat of Huntsville is seeking a Service Writer/Advisor to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills and a willingness to learn our business. Spanish speaking preferred but not required.

Monday - Friday Dayshift

Responsibilities

• Schedule all service work and provides supervision of administration and warranty
• Take all service requests from salesmen and customers as a service writer
• Understanding of the billing process
• Answer phones and direct calls to the appropriate department
• Communicate with Parts Department and Warehouse team for technician parts needs
• Assist in basic parts functionality such as looking up, pulling, and processing parts through the billing process as needed.
• Verify parts are entered properly on service orders
• Assist the service manager in meeting department goals as needed
• Greet customers and assist with unloading/loading machines
• Communicate effectively to customers regarding technicians findings

Qualifications

• Excellent communication skills, both verbal and written
• Relevant experience is a plus
• Familiarity with the inner workings of a service drive
• Must be able to pass a drug screen
• Spanish speaking preferred but not required

Physical Requirements

• Occasionally lifting /carrying up to 50 pounds or pushing/pulling small objects
• Sitting most of the time
• Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
• Occasionally exposed to weather conditions, fumes, and loud noise

Benefits

• Health, Vision, and Dental Insurance
• Boot and Safety Glasses Reimbursement
• Christmas Savings Program
• Paid Vacation and Flex Time
• Matching 401K Plan
• Profit Sharing and Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• Critical Care and Accident Insurance
• Employee Assistance Program
• Paid Training
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly company

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.