SERVICE WRITER/ADMINISTRATOR

Custom Truck One Source, Inc.; Wilkes-Barre, Northern (Luzerne County, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) with Employer Match

Competitive Health Care

Dental, Vision, and Life Insurance

Paid Vacation, Sick and Holidays

STD/LTD

Partner Discounts

Investment in Employee Development

Tuition Reimbursement

Job summary

Custom Truck One Source in Wilkes-Barre, PA is seeking a Service Writer/Administrator to provide quality service to customers in a fast-paced environment. You will identify problems from customer descriptions, prepare repair orders, verify warranty coverage, and communicate estimates and timelines to customers.

The role also involves coordinating with parts and service teams, scheduling work, processing invoices, and maintaining a safe work area.

Qualifications

• High school diploma or the equivalent.
• Knowledge of equipment and heavy & light duty trucks is a plus.
• Previous experience in a similar role, including custom service/support and/or administrative.
• Professional personal appearance.
• Extremely detail oriented and accurate.
• Must be able to work in a fast-paced environment, set priorities, and adapt to changing work priorities.
• Must be self-sufficient and driven, meeting deadlines and schedules.
• General aptitude in using MS Office Suite, internet, etc. for processing orders.
• Ability to communicate effectively and professionally, both verbally and in writing.

Responsibilities

• Identifies problems by listening to customer descriptions of symptoms and clarifying details.
• Verifies warranty and service contract coverage by examining records and papers and explaining provisions.
• Develops estimates by costing materials, supplies, and labor and calculating customer payments.
• Contacts fleet management for authorization to start work or estimates before repairs.
• Prepares repair orders describing symptoms, problems, and repairs; obtains signatures; enters RO into service database.

Education

High school diploma or equivalent

Tools

MS Office Suite

Inventory software (M3)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE WRITER/ADMINISTRATOR

Full Time Non-Exempt [Hourly] Clerical Wilkes-Barre, PA, Wilkes-Barre Township, PA, US

3 days ago Requisition ID: 6367

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Are you a driven candidate with solid experience? If so, we are looking for you! We are looking for a Service Writer located at our Wilkes-Barre, PA. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.

Essential Duties and Responsibilities

• Identifies problems and services by listening to customer's description of symptoms; clarifying description of problems
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Contact fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Assisting with scheduling work and issuing work to Service Technicians.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Updates job knowledge by participating in educational opportunities; reading manufacturers'
• Communicate with parts department to determine and locate part numbers for units.
• Call customers to let them know equipment is ready to be picked up.
• Process invoices and payments for service repairs.
• Create and maintain a safe working environment.

Required Skills and Qualifications

• High school diploma or the equivalent
• Knowledge equipment and heavy & light duty trucks a plus.
• Previous experience in a similar role, including custom service/support and/or administrative.
• Professional personal appearance
• Extremely detail oriented and accurate
• Must be able to work in a fast-paced environment, set priorities, and adapt to changing work priorities
• Must be self-sufficient and driven, meeting deadlines and schedules
• General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software (M3, etc.) to process repair orders.
• Must be able to c ommunicate effectively and professionally, both verbally and in writing.
• This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
• Ability to work with basic mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

BENEFITS

• 401(k) with Employer Match
• Competitive Health Care
• Dental, Vision, and Life Insurance
• Paid Vacation, Sick and Holidays
• STD/ LTD
• Partner Discounts
• Investment in Employee Development
• Tuition Reimbursement

Equal Employment Opportunity Employer

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.